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Are you a dynamic and customer-focused professional looking for an opportunity to be part of a leading medical facility? Join our client team in the capacity of a Client Liaison Trainee and play a vital role in ensuring top-notch client experiences and effective communication between our client facility and its valued clients. You will be required to undergo a training for a period of 1 month.
The ideal candidate will have excellent communication and customer service skills, as well Job objectives: as the ability to build relationships and resolve issues. He or she will be responsible for managing client expectations, providing status updates, and ensuring that all client needs are met in a timely and efficient manner.
Our client is a thriving fertility clinic dedicated to helping individuals and couples achieve their dream of parenthood. They are committed to providing the highest standard of care and cutting-edge treatments in the field of reproductive medicine.
Principal Duties / Responsibilities
Operational Responsibilities:
- Enquiry Taking: Handle client inquiries with professionalism, providing accurate information and guidance. Ensure that all client inquiries are addressed promptly and comprehensively.
- Enquiry Follow-Up (FLU): Follow up with clients who have made inquiries to gather feedback and assess their satisfaction. Use FLU data to improve the quality of services and enhance the client experience.
- FLU on Way Forward: Engage with clients to discuss the next steps in their medical journey, providing guidance and support. Ensure that clients are well-informed about their options and the path forward.
- IVF Call Centre FLU: Manage inquiries and communication related to the In Vitro Fertilization (IVF) call center. Assist clients seeking IVF services and provide them with relevant information.
- Front Desk Duties: Handle front desk responsibilities, including welcoming clients, providing assistance, and maintaining a professional and organized reception area.
Strategic Responsibilities:
- MD Facebook Live Program: Coordinate all activities related to the Medical Director's monthly Facebook live program. Ensure that the program runs smoothly and is engaging for the audience.
- Creative Approvals: Coordinate and obtain approvals for creatives that are forwarded to advertising agencies and internal staff. Ensure that all creatives align with the facility's brand and messaging.
- Doctor and Hospital Relationships: Maintain a cordial and effective relationship with doctors and their affiliated hospitals. Ensure that doctors receive appropriate and timely compensation for their services.
- Learning and Growth: Invest in personal and team learning and growth. Prioritize the enhancement of employee competencies, promote the use of technology, and motivate employees to uphold integrity and professionalism.
Job Requirements
- To be successful in the role, the candidates should meet the following requirements: Education:
- Possess a minimum of HND (minimum of Upper Credit) or BSc. (minimum of 2 nd Class Lower) in any Social Science or Supply Chain field
Experience:
- Minimum of 3 years’ relevant work experience
Technical Competencies:
- Proficient in Healthcare processes. Excellent knowledge in marketing. IT Systems Skills. Good understanding and relationship with all government agencies.
Managerial Competencies:
- Pro-activeness and alertness Teamwork Creativity Integrity Problem Analysis Process Improvement
Behavioural Competencies:
- High Energy Level Good verbal and written communication Good leadership and motivational skill Honesty Customer Orientation Attention to details Strong organizational skills, confident, friendly and approachable