Client Liaison Officer at Estrada International Staffing Solutions

Job Objectives

• Are you a dynamic and customer-focused professional looking for an opportunity to be part of a leading medical facility? Join our client team in the capacity of a Client Liaison Officer and play a vital role in ensuring top-notch client experiences and effective communication between our client facility and its valued clients.
• The ideal candidate will have excellent communication and customer service skills, as well as the ability to build relationships and resolve issues. He or she will be responsible for managing client expectations, providing status updates, and ensuring that all client needs are met in a timely and efficient manner.

Principal Duties / Responsibilities
Operational Responsibilities:

• Enquiry Taking:

  • Handle client inquiries with professionalism, providing accurate information and guidance.
  • Ensure that all client inquiries are addressed promptly and comprehensively.

• Enquiry Follow-Up (FLU):

  • Follow up with clients who have made inquiries to gather feedback and assess their satisfaction.
  • Use FLU data to improve the quality of services and enhance the client experience.

• FLU on Way Forward:

  • Engage with clients to discuss the next steps in their medical journey, providing guidance and support.
  • Ensure that clients are well-informed about their options and the path forward.

• IVF Call Centre FLU:

  • Manage inquiries and communication related to the In Vitro Fertilization (IVF) call center.
  • Assist clients seeking IVF services and provide them with relevant information.

• Front Desk Duties:

  • Handle front desk responsibilities, including welcoming clients, providing assistance, and maintaining a professional and organized reception area.

Strategic Responsibilities:

• MD Facebook Live Program:

  • Coordinate all activities related to the Medical Director's monthly Facebook live program.
  • Ensure that the program runs smoothly and is engaging for the audience.

• Creative Approvals:

  • Coordinate and obtain approvals for creatives that are forwarded to advertising agencies and internal staff.
  • Ensure that all creatives align with the facility's brand and messaging.

• Doctor and Hospital Relationships:

  • Maintain a cordial and effective relationship with doctors and their affiliated hospitals.
  • Ensure that doctors receive appropriate and timely compensation for their services.

• Learning and Growth:

  • Invest in personal and team learning and growth.
  • Prioritize the enhancement of employee competencies, promote the use of technology, and motivate employees to uphold integrity and professionalism.

Job Requirements
Education:

• Possess a minimum of HND (minimum of Upper Credit) or B.Sc (minimum of 2nd Class Lower) in any Social Science or Supply Chain field

Experience:

• Minimum of 3 years’ relevant work experience

Technical Competencies:

• Proficient in Healthcare processes.
• Excellent knowledge in marketing.
• IT Systems Skills.
• Good understanding and relationship with all government agencies.

Managerial Competencies:

• Pro-activeness and alertness
• Teamwork
• Creativity
• Integrity
• Problem Analysis
• Process Improvement.

Behavioural Competencies:

• High Energy Level
• Good verbal and written communication
• Good leadership and motivational skill
• Honesty
• Customer Orientation
• Attention to details
• Strong organizational skills, confident, friendly, and approachable.