Client Experience Specialist at Estrada International Staffing Solutions

What You'll Do
Client Management Strategy Design & Implementation:

• Design, develop, and implement comprehensive Client Management and Retention Strategies tailored to EISS’s various business units.
• Develop and drive high-impact Client Satisfaction Initiatives aimed at exceeding service level expectations and securing long-term contract renewals.
• Design the end-to-end Client Experience Journey—mapping every touchpoint from onboarding to advocate status—and lead the cross-functional effort to drive its implementation.
• Act as the primary high-level point of contact for client "health" check-ins.
• "Feel the pulse" of the client base through regular visits, calls, and surveys to identify brewing issues or opportunities for delight.
• Provide monthly reports to leadership on client sentiment trends and actionable "impress-the-client" recommendations.

Brand Representation & Public Relations:

• Represent Estrada at corporate parties, industry events, and networking mixers to increase brand visibility.
• Use your networking skills to procure invitations to exclusive projects and events where the Estrada brand should be projected.
• Deliver professional presentations or serve as a moderator/speaker at industry-related forums.

Strategic Marketing & Visibility Collaboration:

• Collaborate closely with the Marketing team to design and execute Digital Marketing Strategies that specifically drive our clients’ business visibility, positioning EISS as a partner in their growth.
• Identify opportunities for joint webinars, case studies, or spotlight features that highlight client success stories and strengthen the strategic bond.

Strategic Procurement & Experience Design:

• Research and procure premium, meaningful corporate gifts that align with client personalities and EISS values.
• Design "experience journeys" for new clients to ensure their onboarding feels prestigious and seamless.
• Coordinate client appreciation events, from small intimate dinners to larger corporate gatherings.

What We're Looking For
Professional & Technical Strengths:

• Academic Qualification: Bachelor’s degree (B.Sc) in Public Relations, International Relations, Mass Communication, Marketing, or Social Sciences.
• Experience: Minimum 2 years in Client Management, Public Relations, or a high-end Hospitality/Customer Success role.
• Public Speaking: Exceptional verbal communication; you must be able to hold a room and speak eloquently.
• Procurement Savvy: An eye for quality and luxury; you know where to find the best items and how to negotiate for them.
• Networking Pro: A proven ability to get "into the room"—you know how to navigate social hierarchies to secure opportunities for the brand.

Leadership & Interpersonal Strengths:

• High Emotional Intelligence (EQ): You can read subtle cues and know exactly when a client needs a formal meeting vs. a friendly gesture.
• Personable & Charismatic: You are the person people remember after a party for your warmth and professionalism.
• Proactive "Doer": You don't wait for instructions to fix a client relationship; you identify the gap and propose the solution.
• Meticulous Organizer: While you are social, you are also highly organized in tracking event dates, gift deliveries, and feedback scores.