Client Experience Officer (With Contact Centre & Banking Experience) at ConSol Limited

Location: Marina, Lagos

Responsibilities

• Handle customer complaints or enquiries via telephone, emails or social media.
• Provide customers with needed information and support.
• Make outbound calls.
• Receive inbound calls
• Handle email interactions promptly and satisfactorily.
• Ensure that customers / callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound / inbound) quality.
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls.
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction.
• Adherence to call script and call centre policies.
• Compile reports.

Qualifications and Experience

• Bachelor's Degree / HND / OND qualification
• Minimum of 2 years relevant work experience in the Financial / Banking industry is a must.
• Working knowledge of Zendesk CRM software and understanding of the Contact center industry.