Client Experience and Growth Manager at Oaklands & Johnson Limited

Job Description 

• Demonstrates a comprehensive understanding of the client business and actively seeks opportunities for further account development.
• Show hands-on competence, knowledge and technical know-how on client expectations.
• Responsible for the day-to-day running of accounts in all aspects; including financial processes and profitability.
• Ensure Contact Reports, Status Reports and Activation reports are produced on time. Approve all significant correspondence with the Client.
• Responsible for new business opportunities driving growth on assigned brands as appropriate.
• Source for new business and generate suitable leads for the agency through a defined sales funnel.
• Provide strong leadership and effectively direct team members to accomplish desired goals.
• Drive operations in execution planning and ensure deliverables and fulfilled and timelines to clients are kept.
• Evaluate the effectiveness of activations by monitoring feedback and obtaining quantifiable results.

Requirements / Experience

• Must possess a Degree in Marketing, Communication or a related field.
• Experience working with top brands.
• Certification in project management or marketing.
• 3- 6 years relevant work experience.
• Experience working in an advertising agency is very key.
• Experience working in a fintech company.
• Ability to think strategically and creatively.
• Strong analytical and problem-solving skills.
• Both genders can apply..
• Proven experience in client service or account management roles.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Problem-solving and conflict-resolution abilities.
• Customer-centric mindset and a dedication to client satisfaction.
• Excellent organizational and time management skills.
• Networking skills
• Excellent analytical skills and the ability to do market research.