Client Engagement Engineer at Revent Technologies Limited

Client Communication and Relationship Management:

• Act as the main point of contact between the project and technical teams.
• Manage client expectations by clearly communicating project milestones, progress, risks, and issues.
• Build and maintain a strong relationship with key stakeholders at the bank to ensure client satisfaction.

Requirements Gathering and Analysis:

• Work closely with the team to gather detailed technical and operational requirements for the platform’s deployment.
• Translate client requirements into technical specifications for the development and deployment teams.

Technical Support and Troubleshooting:

• Provide hands-on technical support to the team during platform setup, deployment, and ongoing use.
• Identify and troubleshoot any issues that arise during the platform’s integration and operation, ensuring minimal disruption to the bank’s services.
• Collaborate with internal teams to resolve complex technical issues swiftly and efficiently.

Training and Knowledge Transfer:

• Develop and conduct training sessions for the bank’s technical and operational staff on the use and maintenance of the Instant Card Issuance Platform.
• Create user manuals, guides, and other documentation to support the bank’s team in platform operation.

Project Coordination:

• Ensure that project timelines and deliverables are clearly communicated to all teams, and that they are adhered to.
• Coordinate with internal and external teams to ensure all tasks are aligned with the project plan and milestones are met.

Reporting and Feedback:

• Provide regular progress reports to management and leadership on the status of the deployment.
• Gather client feedback to identify areas for improvement and to enhance the platform’s functionality and user experience.

Deliverables:

• Detailed technical requirements and analysis document.
• Weekly progress reports on the platform’s deployment and client engagement.
• Training sessions conducted for the bank’s staff, with supporting materials. Troubleshooting and issue resolution reports for any incidents during the deployment phase.
• End-of-project report summarizing the success of the platform deployment and client feedback.

Required Qualifications and Experience:

Education: 

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.

Certifications: 

• Relevant certifications in customer relationship management, project management (PMP, PRINCE2), or technical support (ITIL) are advantageous.

Experience: 

• Minimum of 6 years of experience in client engagement roles within the fintech, banking, or technology sectors.
• Proven track record of working on software/platform deployments with large financial institutions or similar clients.
• Experience in managing complex client relationships and handling high-priority escalations. d. Technical Skills:
• Understanding of fintech solutions, with knowledge of instant issuance platforms or similar financial technologies.
• Ability to troubleshoot technical issues, with a working knowledge of software integration processes.
• Familiarity with industry standards, including PCI-DSS and ISO 27001, would be an advantage.

Soft Skills:

• Excellent interpersonal and communication skills for engaging with both technical and non-technical stakeholders.
• Strong problem-solving abilities and the capacity to handle high-pressure situations.
• Ability to work independently and manage multiple priorities and deadlines.