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  • Posted: Sep 20, 2021
    Deadline: Not specified
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  • Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
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    Clerk - Reservations

    Job Number: 21105736
    Location: Marriott Hotel - Ikeja, Lagos
    Job Category: Reservations
    Brand: Marriott Hotels Resorts
    Schedule: Full-Time
    Position Type: Non-Management

    Position Summary

    • Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
    • Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
    • Accommodate and document special requests.
    • Answer questions about property facilities/services and room accommodations.
    • Follow sales techniques to maximize revenue.
    • Input and access data in reservation system.
    • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
    • Follow proper escalation procedures when addressing guest concerns.

    Responsibilities

    • Follow all company policies and procedures;
    • Ensure uniform and personal appearance are clean and professional;
    • Maintain confidentiality of proprietary information;
    • Protect company assets; protect the privacy and security of guests and coworkers.
    • Welcome and acknowledge all guests according to company standards;
    • Anticipate and address guests’ service needs; assist individuals with disabilities;
    • Thank guests with genuine appreciation.
    • Speak with others using clear and professional language;
    • Answer telephones using appropriate etiquette.
    • Develop and maintain positive working relationships with others;
    • Support team to reach common goals;
    • Listen and respond appropriately to the concerns of other employees.
    • Comply with quality assurance expectations and standards.
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
    • Perform other reasonable job duties as requested by Supervisors.

    Method of Application

    Interested and qualified? Go to Marriott International, Inc. on jobs.marriott.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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