Claims Officer at Leadway Assurance Company

The role is responsible for the claims processing activities which include but not limited to claims acknowledgement, correspondence with client/brokers on claims substantiating documents, producing claims vouchers and follow up till claims are paid.

The role involves

• Acknowledgement of Claims Notice
• Request for Claims Substantiating Documents
• Claims processing and follow up
• Claims Reports – Management and Regulatory
• Providing evidence of payment to clients.
• Validating claim documents.
• Verify identity of claimant and ensure completeness of documents – KYC, Enhanced Due Diligence on claimant
• Produce voucher for authorization
• Produce Claims Batch for verification

These objectives will be achieved through :

• Ensuring proper review of claims occurrence within three months of policy inception
• Communicating feedback on findings to underwriting team on risk improvement
• Identifying the factors and products that drive the highest frequency and severity of losses
• Implementation of automated end-to-end workflow processes to reduce manual intervention in internal processing
• Better knowledge of the Industry, Business and product by staff of Claims function

Qualifications

Academic:

• Bachelor’s Degree or equivalent from a recognized University (Business Related preferred)
• Professional Qualification (CIIN)

Functional / Technical skills:

• Dexterity in the use of Microsoft suites
• Good interpersonal skills
• Accuracy and Speed
• Must be receptive to instructions
• Computer friendly