City Manager at Workforce Group

Responsibilities

• Conceive and execute the strategy and provision of centralised urban services to homeowners, businesses and visitors to the city.
• Implement and manage the Facility Management ERP/software system to ensure each of the City Management business is tracked and monitored efficiently.
• Analyse financial, technical and billing data to identify issues and opportunities, support and reinforce credit collections.
• Implement framework and oversee in-house teams and contracts for providers for services including City security, parking, cleaning, maintenance and landscaping.
• Supervise all City Management staff (gardeners, janitorial services, groundskeepers, etc.)
• Inspecting buildings’ structure and common services infrastructure to determine the need for repairs or renovations
• Create and implement a safety culture for the city, including speed limits and other safety measures.
• Develop, implement and enforce an Emergency Response Services policy.
• Support customer relations to deal with complaints and other issues with end users and property owners.
• Set up, oversee and administer the City Management function for Nigeria and implementation of development control guidelines.
• Establish methodology for service charges, communicate them to residents and businesses and meet targets for service charge collections.
• Oversee facility management activities including managing service charge administration and accounts.
• Monitor, oversee and ensure internal quality standards are met for the operational deliverables of maintenance services.
• Ensure that the city meets government regulations and environmental, health and security standards.
• Develop a framework for a viable transport/shuttle system that will provide a mobility solution to the city’s residents and visitors.
• Develop and implement a framework for a parking and traffic management system.
• Establish a maintenance compound and base for workers and security.
• Prepare weekly, monthly and other periodic reports on the status of City Management.
• Effectively implement and ensure enforcement of best practices, policies and procedures for the city management functions.
• Establish and maintain effective working relationships with other departments, regulatory agencies, consultants and customers.

Requirements
Hard Skills and Experience:

• Minimum of Bachelor's Degree in Engineering, Project Management or Real Estate focused discipline
• Master's Degree and professional certificates are a plus
• 7-10 years hand-on experience in facilities management with at least 3 years of relevant management experience
• Effective development/project management skills
• Excellent budgeting skills
• Excellent reporting skills.

Soft Skills:

• Mature, pragmatic and flexible approach, strong commercial judgment
• Team player but comfortable working autonomously
• Exceptional written and verbal communication skills
• Good negotiation skills
• Good attention to detail
• Rigorous and organized approach
• Hands-on, ready to roll up the sleeves
• Quick learner and ability and pick up new skills in other related fields.

Persona:

• High energy
• Result-oriented 
• Strong work ethic
• Ability to work effectively under pressure

Other Requirements:

• Negotiation Skill
• Reporting Skill
• Communication Skill
• Project Management Skill
• Budgeting Skill.