City Fleet Manager at Go Rides

About the Role

• City Fleet Manager, who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.

What you’ll be doing

• Managing the strategy for and execution of driver lifecycle events from sourcing to offboarding.
• Building and managing a team to build processes for and manage driver lifecycle and performance.
• Handling escalations and managing conflict resolutions with our customers.
• Planning, processing, and executing approved vehicle purchases through our partner TGF.
• Ensuring fleet operations are in compliance with local and state rules and regulations.
• Finding ways to cut costs and maximize profits.
• Supporting operational driver safety and compliance.
• Contributing to the budgeting process from a Fleet Operations perspective.
• Liaising with peers within the region & company to share knowledge and optimize operations.
• Monitoring driver behavior’s and ensuring a high level of customer service.
• Analyzing data to increase business operational efficiency.
• Lead deployment and quality of supply chain (i.e. GoRides Driver-partners).
• Collaborate with marketing teams to initiate creative local strategies and user growth campaigns.
• Recommend improvements to the product models to ensure that products are affordable and attractive to our driver partners.
• Focus the team on ensuring DPs hit their KPIs.
• Set team KPIs.

What you will need for this position

• Preferred degree in Logistics or Mechanical Engineering or Management or on the job experience.
• Ideally 6+ years of similar experience in logistics or supply functions in startups
• Candidates must have excellent communication skills
• Candidates must have strong negotiation skills
• Outstanding organizational skills.
• Analytical mindset and good problem-solving skills.
• Candidates will be subject to analytical test prior to interviews
• Candidates must be tech-savvy and datacentric.
• Growth mindset to scale up products and new geographies.

Key Metrics

• Weekly P&L output – Actuals vs Targets
• Weekly Fleet Utilisation % of the fleet – Actuals vs Targets
• Driver Full Deposits in hand where relevant by market
• NPA %
• Monthly Recovery % against fleet size
• Cash Collection % against receivables
• City Driver Partner satisfaction score
• Fleet Safety – Telematics & Cameras
• Overall Fleet Growth
• Driver conversion vs vehicle ramp up targets