CIC Agent at International Breweries

Ref No: 30017295
Loaction: Port Harcourt, Rivers
Job Type: Full time

Key Purpose

• The key purpose of this role is to maximize sales by taking orders via telephone and or digital channels whilst providing a link between customers and company.

Key outputs and responsibilities
KPIs

• Volume KPIs (Beer, Focus, Malt), CIC Productivity KPIs (Plan Adherence, Contactability, Effectiveness, Coverage, Zero Purchase customers).

Take Orders & Promote Products:

• Record Orders
• Promote products in support of the district promotions plans.
• Influence specific district-based volume target.

Handle Customer Queries and Complaints:

• Process Customer Complaints
• Minimize full beer returns
• Adhere to Beer quality standards and procedures
• Manage internal customer processes.

Work in Teams:

• Contribute to team and self-development
• Communicate effectively in the workplace

Qualifications & Experience

• Two or more years in a similar role
• Related Certification is an additional advantage

Technical Competencies:

• Creativity and innovation
• Verbal ability
• Good interpersonal skills
• High level of energy
• Good Excel Skills & Experience using Digital Applications
• Speaks English and other local dialect.