Child Protection Information Management System Assistant - BHA at Save The Children

Job ID: 230001MW

Child Safeguarding

• Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people

Role Purpose

• Within the CP Department, the candidate will provide statistical analysis and other information to support management decision making within Child Protection Programmes in Yobe state.
• He/she will ensure an up to date and quality data on both programme performance and quality delivery while maintaining high professional standards of all our Child Protection Programmes.

Scope of Role

• Reports to: Case Management Specialist
• Staff directly reporting to this post:  No

Key Areas of Accountability
Information Management - Child Protection Program

Child Protection:

• To ensure that forms collected are well completed, conducting spot checks and supporting case workers in the camp offices to address issues on the forms as they arise, ahead of verification/signing by CPO.
• To accurately enter data captured in the CPIMS forms into the IA CPIMS database, and provide data and information in response to requests from internal and external parties on a timely manner.
• To develop and maintain appropriate hard and soft filing for all open and closed cases and ensure the database is backed-up on a weekly basis.
• Support the CP team by generating a list of cases due for follow up on a weekly basis, and monitor this against the number of cases followed up on a monthly basis.
• To provide statistics, information and reports to show progress and trends, and in liaison with the CM officers and Specialist present a monthly analysis to Child protection staff.
• To conduct regular data quality checks to ensure information collected as part of documentation and monitoring is accurate, reliable, complete, precise, timely and has high integrity.
• Provide feedback to the CPO’s on the case management process in the camp and build the capacity of case workers to complete forms accurately through one-to-one and group mentoring and review sessions
• To maintain confidentiality, privacy in the management of case files and observe data protection and confidentiality protocols while handling both the paper based and electronic data at all stages of data management. This includes and is not limited to the informed consent or use of data and privacy, but to all information sharing in the CPIMS.
• To handle and respond to programmatic data request from Child Protection project team aptly on case management.

Accountability functions:

• Actively seek complaints and provide feedback through engagement with the Community workers and beneficiaries at camp level – including through informal and focus group discussions and exit interviews
• Maintain an updated complaints and feedback database at camp level, including tracking progress on actions from the complaints received and actions identified to mitigate the identified issues.

Cross-cutting functions

• Participate in assessments, surveys and evaluations to gather, analyse and produce reports on data to demonstrate programme impact
• Identify and highlight cases suitable for documentation of significant change and impact demonstration related to Save the Children’s programmes in camps and host communities
• Develop simple and effective methods to share information/data in an appropriate way (eg. internet, e-mail groups, phone, hard copies, verbal feedback at coordination meetings, etc.)

Other:

• To carry out any other reasonable duties and responsibilities within the overall function of Case management as and when requested by the CM specialist.
• To be proactive in developing actions that will improve the activities they engage in while in the camps

Qualifications and Experience

• Bachelor's Degree in Information Management / Social Sciences or its equivalent in Information Management with a minimum of three (3) years’ work experience in child protection sector and especially in the North East Context.
• Knowledge of child protection in emergencies, CP sector trends, child rights and protection issues
• Strong self-starter, able to take initiative and adapt to changing circumstances and priorities
• Positive attitude towards community work with emphasis on the ability to learn from communities and support participatory, innovative approaches to problem solving
• Excellent communication skills and a willingness to be respectful, kind, sensitive and empathise with all children and their carers
• Fluent in written and spoken English, and the local language in the camps and the host community
• Good report writing skills
• Willingness and capacity to be flexible and accommodating when faced with difficult and frustrating working conditions
• Commitment to Save the Children’s Child Protection Policy.

Desirable Qualifications

• Previous experience in working with IA CPIMS and GBVIMS is an added advantage.
• Good understanding of Monitoring, Evaluation, Accountability and Learning concepts in programme context
• Understanding of the dynamics of the refugees is essential
• Experience of working with refugee and host communities in a humanitarian context and other agencies that support Child Protection.

Working Contacts:

• External: The job holder is required to have regular contact with other similar organizations, institutions, children, community, and government departments.
• Internal: The job requires the job holder to have direct relationship with all staff and management at all levels in ensuring the organizational policies and procedures are adhered to and complied with.

Skills and Behaviours (our Values in Practice)
Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future-orientated, thinks strategically

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks

Integrity:

• Honest, encourages openness and transparency