Chief Security Officer at Work Better Africa

Position Summary

• As a Security Chief, you are responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets.
• Also ensuring that all hotel properties are adequately secured at all times.
• Responsible for preparing daily incident reports, requisitions and other interoffice memos and ensuring that all allegations of the crime and other incidents are investigated and properly recorded.

Duties and Responsibilities

• Direct and coordinate the activities of all security personnel.
• Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
• Ensure the safety and security of guests, staff, visitors and contractors at all times.
• Responsible to manage all safety & security, Fire Life Safety and food hygiene risks faced by the hotel.
• Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
• Record and notify all risks, deviations from hotel safety standards and any untoward incidents.
• Track departmental safety records and document medically treated and non-treated injuries.
• Oversees and guides the efforts of the Accident Prevention Committee.
• Oversees and guides the efforts of the Fire and Safety Committee.
• Oversees first aid program for guests and employees.
• Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
• Assign duties and schedule staff for balancing the needs of the hotel and productivity standards.
• Monitor staff activity and coach subordinate performance.
• Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
• Follows up on all unusual activities in and around the property that would impair the well-being of guests and employees.
• Ensure compliance with all security standards and preventative measures.
• Monitor and follow proper key control guidelines in loss prevention and in the property.
• Conduct investigations and compile reports in a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
• Handles complaints, settling disputes, resolving grievances and conflicts, or otherwise negotiating with others.
• Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic/duress alarms to ensure that they are fully functional.
• Conduct regular mock fire evacuation drills as per the hotel’s emergency standards.
• Develop and advise key personnel of emergency procedures.
• Implements action plans to monitor and control risk.
• Establish crisis management and contingency planning.
• Conduct regular walk-through rounds for observing the entire hotel.
• Supervision of all Security Personnel and give clear direction on all security-related aspects.
• Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
• Interview, select, review and train new security officers according to hotel standards to maintain order throughout the hotel.
• Be available 24 hours a day for genuine emergencies within the property.

Requirements
Education:

• A Bachelor's Degree in any field.

Prerequisites:

• Fluency in English in both written and spoken and the capability to follow safety and security rules and procedures without compromises at all times is essential.

Experience:

• Must be an ex-serviceman from the DSS or Military for minimum of 10 years.