Chief Security Officer (CSO) at Goldplates Feast House

Job Purpose

• To lead and manage the overall security strategy, policies, and operations of the organization, ensuring the safety of personnel, visitors, assets, and facilities across all locations.

Key Responsibilities

• Develop, implement, and manage comprehensive security strategies, protocols, and procedures.
• Oversee all security personnel and operations across outlets, including physical security, access control, surveillance systems, and emergency response.
• Conduct routine security audits and risk assessments to identify and mitigate potential threats.
• Monitor and respond to security breaches, incidents, or violations, and coordinate investigations where necessary.
• Liaise with law enforcement agencies, emergency services, and relevant regulatory bodies.
• Supervise the recruitment, training, and performance of internal and external security staff (including contractors).
• Ensure proper documentation of security reports, incident logs, shift rosters, and visitor access records.
• Develop contingency plans for crisis management, including fire outbreaks, theft, assault, or civil unrest.
• Enforce company security policies and ensure strict compliance among all staff and external parties.
• Recommend and implement security technologies such as CCTV upgrades, biometric systems, and alarm systems.
• Manage security budgets and resources effectively.
• Report regularly to management on security status, incidents, and improvements.

Qualifications and Experience

• Minimum of HND/BSc in Criminology, Security Studies, or a related field.
• Professional certification in security (e.g., CPP, PSP, or related military/police training) is an advantage.
• Minimum of 5 years’ experience in security leadership, preferably in hospitality, retail, or corporate settings.
• Prior experience working with security agencies or in law enforcement is desirable.

Key Skills and Competencies:

• Strong leadership and team management skills.
• In-depth understanding of security operations, protocols, and risk management.
• Excellent crisis management and conflict resolution abilities.
• Ability to remain calm and act decisively in high-pressure situations.
• Good report writing, communication, and interpersonal skills.
• Knowledge of security technology systems (CCTV, access control, etc.).
• Discretion and integrity in handling sensitive information.