Chief Operating Officer at First Excelsia

Job Description

• Our client is seeking a COO who will oversee its operational execution, logistics workflows, and multi-department coordination.
• They will drive efficiency across rider operations, dispatch systems, and customer service while maintaining profitability and service reliability.

Key Responsibilities

• Lead end-to-end daily operations, ensuring timely deliveries and SLA compliance.
• Develop and enforce SOPs for dispatch, rider management, and client onboarding.
• Monitor operational KPIs (delivery success rate, average delivery time, cost per trip).
• Coordinate with Finance, Rider Ops, and CX teams to align performance targets.
• Develop regional expansion strategy and operational scaling plans.
• Manage budgets, vendor contracts, and logistics partnerships.
• Ensure compliance with transport, EV, and safety regulations.
• Responsible for the overall Company revenue.

Person Specification

• Bachelor’s Degree in Operations, Logistics, or Business Management.
• 8 – 12 years in transport/logistics; experience in courier/transport/logistics companies is preferred.
• Proven experience managing large fleets and multi-site logistics.
• Strong analytical and leadership skills.
• MBA is seriously considered.