Chief of Staff at LifeBank

Role Summary

• The Chief of Staff will serve as a strategic and operational partner to the GCEO, ensuring the seamless execution of company priorities across operations, logistics, and commercial teams.
• In a fast-paced health-tech and logistics environment, this role is critical to driving alignment between supply (vendors, blood banks, suppliers), demand (hospitals, health partners), and internal teams.
• You will ensure that strategic initiatives translate into real, measurable outcomes—improving delivery timelines, revenue performance, and service reliability.
• This role requires a highly execution-focused leader who can operate at both strategic and operational levels, with strong attention to detail and the ability to drive accountability across teams.

Key Responsibilities
Strategic Execution & Business Performance:

• Translate the GCEO’s vision into actionable plans across operations, growth, and partnerships
• Track and drive execution of key company priorities (e.g., revenue growth, delivery timelines, partner expansion)
• Monitor core business KPIs such as order fulfillment rates, delivery time, customer retention, and revenue performance
• Identify performance gaps and drive corrective action across teams

Operations & Logistics Optimization:

• Work closely with operations and supply teams to improve delivery efficiency and turnaround times
• Identify bottlenecks in supply chain (vendor sourcing, inventory, distribution) and implement solutions
• Ensure alignment between demand (hospitals) and supply (vendors, blood banks, logistics partners)
• Drive initiatives to improve product availability and reduce order delays

Cross-Functional Coordination:

• Act as a central coordination point between Growth, Operations, Finance, and Product teams
• Ensure all teams are aligned on priorities, timelines, and deliverables
• Follow up rigorously on execution and hold teams accountable for outcomes
• Support weekly performance reviews and leadership meetings

High-Priority Projects:

• Lead special projects such as expansion into new cities, new product lines, or partnership rollouts
• Drive initiatives related to grants, donor funding, and strategic partnerships
• Support execution of investor-related deliverables and reporting

Executive Support & Decision-Making:

• Prepare dashboards, reports, and briefing materials for the GCEO
• Support data-driven decision-making through analysis of operational and financial performance
• Ensure the GCEO is focused on high-impact priorities by managing follow-ups and execution tracking

Stakeholder Management:

• Support engagement with key stakeholders including hospitals, government agencies, donors, and partners
• Ensure commitments made to stakeholders are tracked and delivered
• Represent the GCEO in internal and select external meetings where required

Key Performance Indicators (KPIs):

• Improvement in delivery timelines and fulfillment rates
• Growth in revenue and active health partners
• Reduction in operational bottlenecks and delays
• Execution rate of strategic initiatives
• Stakeholder satisfaction (hospitals, partners, donors)

Key Requirements
Education & Experience:

• Bachelor’s degree in Business, Public Health, Business Administration, or related field
• 4–6years experience in operations, strategy, consulting, or a fast-growing startup
• Experience in health-tech, logistics, supply chain, or development sector is a strong advantage

Skills & Competencies:

• Strong execution and follow-through (critical for this role)
• Deep problem-solving ability with a data-driven mindset
• Strong understanding of operations, logistics, or supply chain systems
• Ability to manage multiple priorities in a fast-paced, high-pressure environment
• Excellent communication and stakeholder management skills
• High level of ownership, accountability, and attention to detail

What Success Looks Like:

• Faster and more reliable delivery of medical supplies across regions
• Strong alignment between operations, growth, and supply teams
• Consistent execution of strategic priorities without delays
• Improved customer (hospital) satisfaction and retention
• A high-performance, accountable culture driven from the top