Charity Manager at Stresert Services Limited

ABOUT THE ROLE

• The Charity Manager is a pivotal role within the organization, supporting the growth, development, and expansion of the charity. We seek a proactive and experienced professional with strong multitasking abilities, a strategic mindset, and the capability to take the initiative in managing operations efficiently.
• This role will oversee general administration, programme management, finance, stakeholder relations, marketing, and policy compliance.

Duties and Responsibilities

Operations

• Develop and implement an operations plan aligned with the charity’s strategic goals.
• Oversee day-to-day operational activities to ensure the effective delivery of services.
• Maintain and oversee IT and financial systems to ensure they are up to date and secure.

Programme management

• Oversee the delivery and evaluation of existing programmes and activities.
• Prepare program reports for funders and key stakeholders.
• Develop new initiatives to further the charity’s mission and vision.

Finance and fundraising

• Oversee all aspects of income and cost management, including the processing of grants and donations, with the support of the Treasurer
• Manage and monitor income and expenditure budgets to ensure financial sustainability.
• Ensure timely preparation and submission of financial reports and budgets.
• Ensure financial statements are submitted for external review and in compliance with UK/Nigeria
• charity regulations.
• Collaborate closely with the Board of Trustees and fundraising teams to develop and implement effective strategies for bid-writing and fundraising activities

People management

• Oversee all aspects of recruitment, onboarding, training, and supervision of staff and volunteers.
• Foster a supportive and inclusive work environment that promotes professional growth and development.

Stakeholder Engagement

• Cultivate and maintain productive relationships with partners, donors, and other relevant stakeholders.
• Oversee beneficiary relations, ensuring compliance with data protection regulations.
• Represent the charity at local and international events.

Marketing and Communications

• Develop and implement a comprehensive marketing and communications strategy.
• Manage internal and external communications, including newsletters, press releases, and promotional activities.
• Develop up-to-date and engaging content for the website and social media platforms.

Policies and Procedures

• Ensure compliance with organisational policies and procedures.
• Regularly review and update charity policies and procedures.
• Ensure strict adherence to client confidentiality protocols.
• Ensure compliance with applicable charity laws in the UK and elsewhere, fundraising regulations, and professional best practices.
• Maintain high safeguarding standards to protect the charity’s beneficiaries.

Person Specification

Preferred Skills and Experience

• Proven experience in operations management, preferably within the non-profit or charity sector.
• Strong leadership and people management skills, including experience managing volunteers.
• Financial management and budget development experience.
• Knowledge of the UK charity sector and regulations.
• Experience in fundraising, grant applications, and corporate partnerships.
• Excellent communication and writing skills.
• Proficiency in Microsoft Office applications.
• Strong attention to detail and organisational skills.
• Ability and willingness to travel as required.
• Experience working with individuals with learning disabilities is an advantage.
• Understanding of UK GDPR, Equality, Diversity & Inclusion (EDI), and Human Resources best practices.

Personal Qualities

• Strong team player with excellent interpersonal skills.
• Highly organised and capable of managing multiple priorities effectively.
• Self-motivated and able to work independently with minimal supervision.
• Proactive and solution-oriented, with the ability to think strategically.