Chargeback Specialist at PalmPay

We are looking for an experienced Chargeback Specialist who is passionate about our mission of driving financial inclusion in Africa. The ideal candidate will be responsible for processing and reconciling vendor and customer disputes, posting chargeback credit card charges, maintaining documentation of chargebacks, and updating revenue reports when necessary. In this career, you may also resolve merchant disputes associated with a previous transaction and analyze cases of chargeback fraud.

Chargeback Specialist Responsibilities:

• Review, processing, and timely resolution of Acquired Claims for Domestic and International transactions for Nigeria and its Affiliates.
• Liaise with the relevant unit, transaction owners, and processors with a view to resolving open and work-in-progress claims.
• Re-validate unsettled transaction position with the reconciliation team for closure.
• Follow up on Third Party Dependent transactions on the Dispute Portals for resolution and escalate appropriately.
• Ensure timely processing and closure of claims lodged against Palmpay merchants on the appropriate Dispute Management portals
• Provide email and phone support to acquirers and merchants for any dispute-related issues
• Attend to all queries from clients on dispute issues and ensure they resolve promptly
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
• Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner Resolution of Customer issues
• Review and respond to mail inquiries

Chargeback Specialist Requirements:

• 2-3 years of experience in Chargeback (Acquiring), in a bank and other Fintechs.
• Sound Knowledge of Chargebacks on all Card types (Mastercard, Visa & Verve) and domestic and international transactions.
• Excellent communication skills and execution skills.
• Problem-solving and result oriented.
• Proficiency in Microsoft Office Packages