Channel Management Executive/Agent at Stockgap Fuels Limited

Job Summary

The Channel Management Executive/Agent is responsible for implementing the channel strategy that aligns with overall business goals within a given Territory.

Job Details

• Implement the channel plans in line with the overall business goals and Territory market dynamics.
• Drive the effectiveness of each channel in achieving sales targets and market penetration, with a focus on quarterly performance metrics.
• Track the rate at which new channels are onboarded to expand market reach. Recruit, manage, and nurture relationships with channel partners to maximize coverage and sales performance.
• Implement plans and actions to measure the percentage increase in channel coverage or the number of active channel partners in assigned territory.
• Optimize the efficiency of partner onboarding procedures to ensure seamless and timely integration of new partners.
• Monitor partner engagement levels and evaluate partner satisfaction to strengthen alliances and collaboration.
• implement strategies to measure the percentage of revenue generated by partners within the network
• Gather market information and intelligence analysis to assess competitor activities and plans to identify and evaluate market gaps and opportunities for operational positioning.
• Drive in-depth analysis to assess the effectiveness of customer segmentation in targeting specific customer groups and provide recommendations and insights to optimize customer targeting approaches and drive sales growth.
• Ensure utilization of new technologies/systems to drive successful adoption 
• Drive the effectiveness of integrating new technologies with existing systems to ensure successful technology adoption
• Conduct physical visits to key customers as identified 
• Conduct visits for relationship management and operational discussions.
• Resolve customer complaints in a timely manner to enhance the overall customer experience and boost satisfaction, while maintaining a focus on achieving prompt resolution and addressing any underlying issues
• Resolve customer claims by conducting thorough investigations for correctness and validity, while measuring the average time taken to achieve prompt and satisfactory resolution.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Economics, or a related field is required. Any experience in Oil & Gas will be added requirement
• Relevant professional certification in Business Administration or NIM, NIMN
• A Postgraduate degree or relevant certifications in channel management or sales would be an asset
• Minimum of five (5) years’ work experience in relevant field
• Business Acumen 
• Communication (Written, Verbal, Presentation)
• Analytical and Numeracy skills 
• Negotiation
• Relationship management
• Knowledge of Channel Management