Change Management Manager at Calaya Engineering Services

About the job

• To drive and communicate the digital and innovation transformation in the affiliate and participates in the work to develop and implement the Operating Model that positions D&I entity to adapt to a rapidly changing and complex environment and be able to respond adequately to business and users’ digital and innovation needs and expectations.

Responsibilities

• Within the affiliate, the Change Management Lead is responsible for coordinating activities and programs aimed at promoting and deepening D&I culture and mindset in the affiliate and for facilitating training programs aimed at developing the right competencies at every staff cadre to accelerate the digital transformation of the affiliate.

Therefore, s/he is responsible for the following activities:

• Develop a detailed communications plan with D&I workstream leads:
• Define stakeholders, communications purpose, content, and information channels
• Determine timeline for rollout
• Develop, socialize, and disseminate all communications
• Draft all communication materials
• Socialize communications with key and relevant stakeholders
• Collaborate to manage the dissemination of communications to stakeholders
• Celebrate successes of D&I programs to inspire all employees:
• Identify D&I successes to celebrate
• Define and implement approach to capture success and share it broadly
• Organize digital and innovation events such as Digital & Innovation Week, Hackathon, Seminars, Bootcamp etc. in conjunction with both internal and external D&I collaborators.
• Plan the activities of the D&I networks and communities as well as manage the various D&I communication channels and platforms.
• Implement change management programs aimed at motivating users to participate in the affiliate’s digital transformation journey.
• Daily supervision of the activities of the innovation rooms in the Lagos and Port-Harcourt Offices.
• Support the Design & Innovation Manager to develop and maintain “Open Innovation” partnerships with external collaborators and to facilitate and fast track development of new and (or) ongoing innovative ideas or prototypes.
• Collate, structure, update and publish D&I users guides, procedures and reference documents in the Corporate Management System (CMS) in collaboration with other D&I personnel.
• Lead the audit of D&I process and quality control and making recommendations for improvement. Ensures the quality of digital products being deployed by D&I by conducting periodic users’ feedback/survey as well as evaluating and reporting the SLAs and KPIs of D&I services.

Qualifications

• A university degree with minimum of 4 years of industry experience and a deep knowledge and understanding of the strategic opportunities offered by Innovation and Digital.
• Excellent knowledge of the principles and practices of Innovation Management, Digital transformation, Agile methodology, Change Management and Communication. Must possess strong relationship management skills.
• Must be creative, possess excellent interpersonal skills as well as diverse communication skills (both written and verbal).
• Should have excellent sense of organization, time management and methods.