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  • Posted: Jan 28, 2023
    Deadline: Not specified
  • Swifta Systems and Services is a professional services company focused on technology service delivery and business change management.
    Read more about this company


    Change and Incident Management Specialist


    • Recommends needed adjustments to the change system, as appropriate.
    • Coordinate and attend change control board meetings.
    • Provide change management strategy, change process design, project integration guidance, and expertise for the overall change management effort and/or individual initiatives within a given project.
    • Conduct organizational assessments to determine the current readiness and capability for change.;
    • Assess Organizational Design impacts during the change process.
    • Prepare detailed stakeholder analysis dependent on the change's complexity and the stakeholders it may impact.
    • Align change management methods for a given project with other organizational change initiatives, where applicable.
    • Measure and review progress toward goals.
    • Ensure regular status checks of the change strategy and change process, conditions for success, the well-being and receptivity of the organization, and any other factor impacting the success of the change.


    • 3-7 years work experience comprising:
    • Minimum of 2 years experience in IT Change Management
    • One Project management Experience
    • Crisis Management
    • Experience working with a range of service providers
    • Understanding of service delivery and service support environment


    • First degree in Computer Science or an IT equivalent degree
    • Foundation Certificate in ITIL3 or 4 – IT Service Management
    • Practitioner certificate in IT Service Management will be an added advantage


    Method of Application

    Interested and qualified candidates should send CVs and cover letters via email to

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