CFM Assistant at Center for Humanitarian Impact and Development

Responsibilities

• Support implementation of the Community Feedback Mechanism (CFM).
• Receive, document, categorize and follow up complaints, feedback, questions and requests.
• Provide accurate information on programme activities, eligibility criteria, entitlements and available services.
• Handle sensitive complaints confidentially and refer them through appropriate channels.
• Maintain accurate CFM records and support timely reporting.
• Support community sensitization on available feedback and reporting channels.

Requirements

• Minimum Qualifications: Bachelor's degree, HND or equivalent in Social Sciences, Development Studies, Public Administration, Communication or a related field.
• Experience in community engagement, CFM, accountability, protection or humanitarian programming is desirable.
• Relevant qualifications and experience for the position applied for.
• Good communication, interpersonal, documentation and teamwork skills.
• Commitment to humanitarian principles, accountability, inclusion and respect for affected communities.
• Ability and willingness to work in challenging field environments.
• Integrity, professionalism and compliance with C-HID policies, Code of Conduct, safeguarding, PSEA, anti-fraud and anti-corruption requirements.
• Knowledge of Gujba and/or Buni Yadi is an advantage.