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  • Posted: Jul 5, 2021
    Deadline: Not specified
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    Adexen is a global Human Ressources Company providing business services in Europe and Africa. We support companies in all industries in the fields of HR, Legal, Finance, Sales & Marketing, Engineering and Supply chain. We know how important people are to business. We also think that "People are the future of Africa" We understand what...
    Read more about this company

     

    CEO (Shared Services Business Unit)

    Industry: FMCG
    Job Seniority: Director
    Job Category: Information Technology

    Responsibilities

    • Responsible for coordination of the operations and functioning of the Shared Services ensuring achievement of agreed service levels agreements and compliance with established policies
    • Responsible for managing and delivering the Groupwide IT Shared Services mandate for the Group including:
    • Service Delivery/Management)
    • IT Infrastructure management
    • IT applications (non SAP)
    • Network / Security management
    • Finance and Human Resources Business Partnering
    • SAP COE
    • Responsible for defining BU’s business strategy, growth metric, and direction
    • Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
    • Responsible for the day to day operations of IT systems, ensuring that planning, end-user impact, change management, and training are properly addressed and monitored
    • Responsible for all key business applications (O365, ISOP, SAP) that drive the growth ambitions of the Group 
    • Specifically for SAP: Implement new and evolving business requirements dependent on SAP for the business; Provide strategic direction on the optimal use of SAP for business; Deliver change/enhancements, upgrades, and improvements on SAP instances;  Provide level 2 and level 3 support for SAP issues
    • Provide technical input and support in the procurement of relevant IT equipment, including installation, configuration, and routine maintenance of IT hardware
    • Support the purchase of efficient and cost-effective technological equipment and software in line with the Group’s Purchasing Standards
    • Fulfill infrastructure requirements for the deployment of new solutions as required by the Business Unit (BU)
    • Coordinate solution development lifecycle activities for group-level solutions or initiatives
    • Responsible for delivering and managing end-user computing for Group and subsidiaries
    • Provide reports on compliance with SLAs to the Group Executive Management
    • Establish quality control mechanisms such as surveys, periodic data quality assurance reviews, error escalation procedures
    • Reviews and monitors services to identify trends and problem areas, reporting on risks, key performance indicators, and proposed corrective action or new approaches 
    • Ensure that billings and recovery of costs is done timely

    Desired Skills and Experience

    • Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or relevant field.
    • A master’s degree in a related field is preferred
    • 15+ years ’ working experience in the Information Technology (IT) industry
    • 5+ years in a similar role at a large (multinational) organization with different BUs
    • Solid technical background combined with customer service experience
    • Background in designing/developing IT systems and planning IT implementation
    • In-depth knowledge of corporate governance and general management best practices
    • Customer service oriented with a problem-solving attitude
    • Solid understanding of data analysis, budgeting, and business operations.

    Method of Application

    Interested and qualified? Go to Adexen on www.adexen.com to apply

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