CEO (Shared Services Business Unit) at Adexen

Industry: FMCG
Job Seniority: Director
Job Category: Information Technology

Responsibilities

• Responsible for coordination of the operations and functioning of the Shared Services ensuring achievement of agreed service levels agreements and compliance with established policies
• Responsible for managing and delivering the Groupwide IT Shared Services mandate for the Group including:
• Service Delivery/Management)
• IT Infrastructure management
• IT applications (non SAP)
• Network / Security management
• Finance and Human Resources Business Partnering
• SAP COE
• Responsible for defining BU’s business strategy, growth metric, and direction
• Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
• Responsible for the day to day operations of IT systems, ensuring that planning, end-user impact, change management, and training are properly addressed and monitored
• Responsible for all key business applications (O365, ISOP, SAP) that drive the growth ambitions of the Group 
• Specifically for SAP: Implement new and evolving business requirements dependent on SAP for the business; Provide strategic direction on the optimal use of SAP for business; Deliver change/enhancements, upgrades, and improvements on SAP instances;  Provide level 2 and level 3 support for SAP issues
• Provide technical input and support in the procurement of relevant IT equipment, including installation, configuration, and routine maintenance of IT hardware
• Support the purchase of efficient and cost-effective technological equipment and software in line with the Group’s Purchasing Standards
• Fulfill infrastructure requirements for the deployment of new solutions as required by the Business Unit (BU)
• Coordinate solution development lifecycle activities for group-level solutions or initiatives
• Responsible for delivering and managing end-user computing for Group and subsidiaries
• Provide reports on compliance with SLAs to the Group Executive Management
• Establish quality control mechanisms such as surveys, periodic data quality assurance reviews, error escalation procedures
• Reviews and monitors services to identify trends and problem areas, reporting on risks, key performance indicators, and proposed corrective action or new approaches 
• Ensure that billings and recovery of costs is done timely

Desired Skills and Experience

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or relevant field.
• A master’s degree in a related field is preferred
• 15+ years ’ working experience in the Information Technology (IT) industry
• 5+ years in a similar role at a large (multinational) organization with different BUs
• Solid technical background combined with customer service experience
• Background in designing/developing IT systems and planning IT implementation
• In-depth knowledge of corporate governance and general management best practices
• Customer service oriented with a problem-solving attitude
• Solid understanding of data analysis, budgeting, and business operations.