Centre Manager (Shopping Mall) at Knight Frank

Job Summary

• This role encompasses all aspects of Centre management and effective maximization of income through useful management frameworks and asset control.
• Additional responsibilities of this role included budget control, overseeing leasing contracts, procurement services, management of third-party service contracts and directs maintenance procedures.
• This role also involves the development and implementation of center policies, procedures and ensures that all operations are in accordance with established health and safety regulations.
• It also guarantees services provided are of acceptable quality at the least possible cost, while providing management with all relevant feedback.

Essential Duties and Responsibilities
Centre Management:

• Monitor market activities regarding tenant movement, new developments, major vacancies, and other landlord strategies.
• Attends meetings/functions related to the successful operation of the Centre.
• Initiates proposals for refurbishments and oversee implementation.
• Maintain hands-on control of projects.
• Review the building status/grade annually and maintain the standards within those grades.
• Ensures the Center is well managed, safe and clean.

Client Reporting:

• Provides accurate information to client in agreed format timeously.
• Analysis of monthly income/expenses.
• Monitors turnover rentals.
• Analysis of operating costs for every quarter vis-a-vis approved forecasts.
• Monitors all general recoveries every month.

Planning & Budgeting:

• Prepares and completes budgets by January of each year.
• Review rental quarterly and ensure the best possible rate is achieved and maintained.
• Develop business plans for the Centre.
• 5-year budget - preparation and control.
• Quarterly review and monitoring results.

Debtors & Creditors Management:

• Undertake monthly interaction meetings with debtors, their manager and leasing to ensure appropriate action taken and approve legal action.

Tenant Management:

• New Tenants:
  • Determines and recommends letting mandates (i.e. rental levels etc.)
  • Undertake lease negotiation and maintenance of tenant relationships.
  • Controls new leases and records the same.
  • Controls / oversees new installation (through the technical manager), including: Premises design
  • Sign off acceptance of complete premise
  • Control of contractors
• Existing Tenants:
  • Renews lease agreements in line with pre-determined letting mandates.
  • Tenant liaison and public relations.
  • Plans, coordinates and controls center promotions.
  • Records tenant turnover levels.
  • Undertake lease negotiation and maintenance of tenant relationships.
  • Deals with correspondence/interaction with tenants as required.
  • Ensures that all vacant space is let or in a presentable state
  • Ensure overall tenant satisfaction
• Expense Control:
  • Checks and approves payment of accounts.
  • Controls cleaning, consumables, electrical and general maintenance.
  • Ensures effective performance of contractors.
• Public Relations:
  • Establishes and maintains sound public relations.
  • Attracts adequate foot-fall to the Centre.
  • Create Advertising materials.
  • Motivates and assists tenants to improve their services.

Educational Qualification and Experience

• First Degree in Estate Management or related discipline.
• Master’s degree in Business Administration, Estate Management or Facility Management.
• Membership of  NIESV & ESVARBON or IFMA is an added advantage.
• Minimum 10 years of professional work experience, 5 of which should be experience in Centre management position in a large retail business.
• Applicant must be resident in Benin.

Required Competencies and Abilities:

• Supervisory and managerial ability
• Excellent oral & written communication skills
• Excellent client relations
• Proactiveness and attention to details
• Strategic planning and Adaptability
• Emotional intelligence
• Speed and decisiveness
• Analytical and Negotiating skills
• Strong leadership skills; proven track record of managing multicultural teams.
• Property management and customer service skills.