CCTV Controller at Domeo Resources International (DRI)

Main Function

• The CCTV Controller is responsible for monitoring, managing, and maintaining the company’s surveillance systems to ensure the safety and security of staff, assets, and facilities.
• The role involves real-time observation of live CCTV feeds, prompt reporting of suspicious activities, and accurate recording of incidents.
• The ideal candidate must be attentive, disciplined, and possess excellent observational and communication skills, with a strong sense of responsibility and confidentiality.

Role Responsibilities
Surveillance Monitoring and Control:

• Monitor live CCTV feeds across all company locations to detect and prevent security breaches, theft, vandalism, or safety hazards.
• Operate and control surveillance systems, ensuring all cameras and equipment function efficiently.
• Identify and report suspicious or unusual behavior promptly to the appropriate authority.
• Record, log, and archive footage of security incidents for reference and investigation.
• Conduct routine checks of all CCTV cameras, recording systems, and storage devices to ensure optimal performance.

Incident Reporting and Response:

• Maintain a detailed log of daily observations, incidents, and security activities.
• Notify the Security Supervisor and relevant departments immediately of any security breach, emergency, or operational issue.
• Support investigations by retrieving and providing relevant CCTV footage when required.
• Assist in coordinating responses to emergency situations (e.g., fire, theft, or unauthorized access).

System Maintenance and Coordination:

• Conduct routine inspections to ensure CCTV cameras, monitors, and recording systems are in good working condition.
• Report any faults, damages, or malfunctions to the IT or maintenance department for prompt repair.
• Collaborate with the technical team during installation, upgrades, or troubleshooting of surveillance equipment.
• Ensure CCTV systems are properly secured and protected against unauthorized access or tampering.

Compliance and Confidentiality:

• Adhere strictly to company policies, data protection laws, and confidentiality requirements in handling surveillance footage.
• Ensure all recordings are stored, managed, and retrieved in line with company and regulatory standards.
• Refrain from disclosing sensitive security information or footage to unauthorized persons.

Safety and Security Support:

• Work closely with the security team to enhance situational awareness and improve incident response.
• Participate in periodic security drills and training exercises.
• Support in maintaining a safe and secure environment for staff, clients, and visitors.
• Provide visual intelligence support to management during events or high-risk activities.

Documentation and Record Management:

• Maintain accurate logs of camera operations, technical issues, and maintenance activities.
• Ensure all video archives are labeled, dated, and stored for future reference.
• Prepare daily or weekly activity reports for submission to supervisors.

Experience / Qualification

• Minimum of OND or Diploma in Security Management, Information Technology, or related field.
• Professional certification in CCTV operations or security systems will be an advantage.
• 5 – 7 years of relevant experience in CCTV monitoring, security operations, or facility control.
• Familiarity with electronic surveillance systems, camera software, and data recording processes.
• Must be able to work flexible shifts, including nights, weekends, and holidays.

Competencies/Skills:

• Excellent observation and attention to detail.
• Strong communication and reporting abilities.
• Knowledge of CCTV operation, surveillance systems, and control room protocols.
• Ability to multitask and remain alert for extended periods.
• Basic technical understanding of video equipment and networking systems.
• Integrity and reliability in handling confidential footage.
• Ability to work under pressure and handle emergencies calmly.
• Good teamwork and coordination skills.
• Behavioural Qualities/Other Competences
• High level of discipline and personal integrity.
• Vigilant, attentive, and proactive in identifying potential risks.
• Calm and professional demeanor at all times.
• Commitment to following procedures and maintaining standards.
• Punctual, dependable, and consistent in performance.
• Respectful and cooperative attitude toward colleagues and supervisors.