Caseworker at Aid for African Women & Girls (A2WG)

• GBV Caseworker will provide confidential and survivor-centred case management and psycho-social support services to women and girls, including persons with disabilities, in line with GBV Minimum Standards.

Key Responsibilities

• Provide professional case management services to GBV survivors.
• Create and maintain positive and fruitful relationship with women and girls who use the safe space and the general community.
• Maintain accurate case documentation and update regularly.
• Identify, train, and support GBV outreach workers and volunteers.
• Supervise the work of the outreach workers and conduct regular feedback and debriefing sessions to facilitate their work in close collaboration with the GBV officer.
• Conduct awareness-raising activities on GBV and available services.
• Facilitate and co-facilitate sessions at Women and Girls Safe Spaces (WGSS).
• Monitor referrals and coordinate with service providers to ensure timely support.
• Formulate appropriate responses to individual cases according to the acceptable standards and in the best interests of the individual.
• Participate in field-level coordination and stakeholder mapping.
• Participate in GBV conferences, trainings, and coordination meetings.
• Make use of other services and referral mechanisms as appropriate and according to the requests of individual/ family.
• Document client information through the accurate filling of intake forms and ensure confidential and safe storage in the GBV inter-agency case management forms.
• Provide professional and confidential services to GBV survivors and Persons with Disabilities in line with GBV minimum standard.
• Develop individualized case plans and referrals for women and girls including people with disability
• Work closely with GBV caseworkers and A2WG/AGUF staff.
• Apply Do No Harm, community-centred approach in all interactions.
• Conduct community sensitization and awareness activities on GBV.
• Submit weekly and monthly reports to the supervisor.
• Perform any other duties assigned by the supervisor.

Technical Expertise and Skills

• Minimum of Diploma or University Degree in Gender Studies, Sociology, Psychology, Social Work, or related field. (BSc, HND, ND, OND, or NCE)
• At least 1 year of experience in GBV programming.
• Knowledge of  GBV inter agency case-management  forms and GBV referral pathways.
• Strong facilitation and community mobilization skills.
• Proficiency in Microsoft Office applications.
• Good analytical and problem-solving skills.
• Strong communication skills in English.
• Fluency in Hausa and Kanuri is mandatory.
• Ability to work collaboratively with colleagues and partners.
• Strong organizational and time management skills.

Behaviors

• Demonstrates professionalism, integrity, and accountability.
• Creates a strong sense of purpose and commitment within the team and with stakeholders.
• Adheres to principles of partnership: equality, complimentary, transparency, and responsibility.
• Demonstrates sound judgment and decision-making.
• Strategic and critical thinker with strong self-awareness.
• Commitment to continuous learning and knowledge sharing.
• Adherence to A2WG and AGUF  safeguarding, PSEA, and child protection policies.