Case Workers at Hallmark Leadership Initiative (HALI)

Description

• The Case Worker will support HALI’s psychosocial and protection services for survivors of Conflict-Related Sexual Violence (CRSV) and returnees experiencing trauma or reintegration challenges.
• Working from HALI’s safe space, the Case Worker will provide individual counselling, facilitate group healing sessions, manage referrals, and ensure that clients receive quality, survivor-centered care in line with HALI’s protection and safeguarding standards.

Key Responsibilities

• Represent HALI professionally and uphold its values of honesty, respect, and confidentiality in all engagements.
• Conduct interviews and assessments for survivors of CRSV, returnees, and other vulnerable individuals, documenting information accurately for follow-up and referral.
• Deliver twice-weekly individual counselling and monthly group healing sessions to support emotional recovery and reintegration.
• Identify and prioritize GBV and protection cases that require urgent attention or referral to specialized service providers.
• Maintain up-to-date case files and monitoring tools for all clients, ensuring data confidentiality.
• Provide information to beneficiaries about available services and encourage safe access to psychosocial and protection support.
• Work closely with the community mobilizerto identify cases, encourage participation, and facilitate community awareness on mental health and protection.
• Support the setup and strengthening of local referral systems to ensure timely response to protection concerns.
• Participate in monthly community-level planning and coordination meetings.
• Implement program activities in a culturally appropriate and trauma-informed manner, respecting local customs and sensitivities.
• Ensure full compliance with HALI’s protection, health, safety, and confidentiality policies.
• Perform any other related duties as assigned by the supervisor.

Experience:

• Minimum of 2 years of experience in psychosocial support, protection, or case management, preferably in humanitarian or community settings.
• Understanding of trauma-informed care, GBV response, and referral pathways.
• Strong interpersonal, communication, and documentation skills.
• knowledge of Kanuri is an advantage
• Respect for diversity, empathy, and ability to maintain confidentiality.

Core Competencies:

• Compassion and active listening
• Cultural and gender sensitivity
• Teamwork and coordination
• Professional integrity and accountability.