Hallmark Leadership Initiative (HALI) is a registered non-governmental and non-profit civil society organization based in Maiduguri, Borno State. Committed to mitigating the challenges faced by marginalized and vulnerable populations, HALI operates in response to the ongoing humanitarian crisis in Northeastern Nigeria caused by the Boko Haram insurgency and ...
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The Case Worker will support HALI’s psychosocial and protection services for survivors of Conflict-Related Sexual Violence (CRSV) and returnees experiencing trauma or reintegration challenges.
Working from HALI’s safe space, the Case Worker will provide individual counselling, facilitate group healing sessions, manage referrals, and ensure that clients receive quality, survivor-centered care in line with HALI’s protection and safeguarding standards.
Key Responsibilities
Represent HALI professionally and uphold its values of honesty, respect, and confidentiality in all engagements.
Conduct interviews and assessments for survivors of CRSV, returnees, and other vulnerable individuals, documenting information accurately for follow-up and referral.
Deliver twice-weekly individual counselling and monthly group healing sessions to support emotional recovery and reintegration.
Identify and prioritize GBV and protection cases that require urgent attention or referral to specialized service providers.
Maintain up-to-date case files and monitoring tools for all clients, ensuring data confidentiality.
Provide information to beneficiaries about available services and encourage safe access to psychosocial and protection support.
Work closely with the community mobilizerto identify cases, encourage participation, and facilitate community awareness on mental health and protection.
Support the setup and strengthening of local referral systems to ensure timely response to protection concerns.
Participate in monthly community-level planning and coordination meetings.
Implement program activities in a culturally appropriate and trauma-informed manner, respecting local customs and sensitivities.
Ensure full compliance with HALI’s protection, health, safety, and confidentiality policies.
Perform any other related duties as assigned by the supervisor.
Experience:
Minimum of 2 years of experience in psychosocial support, protection, or case management, preferably in humanitarian or community settings.
Understanding of trauma-informed care, GBV response, and referral pathways.
Strong interpersonal, communication, and documentation skills.
knowledge of Kanuri is an advantage
Respect for diversity, empathy, and ability to maintain confidentiality.
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