Case Work Officer- ECHO Project at Terre des hommes (TDH)

General job description:

• The purpose of the position is to support the most vulnerable and at-risk boys, girls, men, and women through the provision of integrated, safe, and confidential case management services implemented in accordance with the Inter-Agency Case Management Guidelines.
• The post holder will be in charge of implementing case management activities to ensure high-quality case management service delivery.
• The job location depends on the assignment and might change based on the project’s evolving needs.

Responsibilities & Tasks

Case Management

• Provide individually tailored comprehensive Child Protection Case Management Services to Unaccompanied, Separated, and Other Vulnerable Children in line with the Case Management Standard Operating Procedures.
• Receive and provide referral services for specialized case management services.
• Ensure the confidentiality of the information collected during the case management services and input the information on digital platforms.
• Establish a harmonious working environment with a wide range of stakeholders more specifically, children, beneficiaries, service providers, community leaders, religious leaders, and local government authorities.
• Raise the profile of case management services in the project area by training volunteers and raising awareness in the community.
• Support the establishment and strengthening of Community Based Child Protection mechanisms.
• Make strong efforts for the sustainability of the Community Based Child Protection Mechanisms by linking them to government structures and long-term programs/projects.
• Submit detailed weekly and monthly activity reports to the Case Management Supervisor
• Provide weekly and monthly situation report on the context and the evolving risks and threats hampering the protection and wellbeing of children in Tdh project location. 

Other

• Fully comply with Tdh Code of Conduct and ensure Child Safeguarding Policy is always upheld.
• Ensure adherence to Tdh standards and quality requirements in all the project activities.
• Adhere to and ensure the team under her/his responsibility follows Tdh administrative and logistical regulations and procedures.
• The tasks and responsibilities defined in this job description are not exhaustive and can evolve depending on the project’s needs.

Security and Compliance:

• Ensure adherence to Tdh Security Regulations and promptly report any incidents or risks.
• Fully comply with Tdh’s Global Code of Conduct, including safeguarding policies, anti-fraud/corruption policies, and those related to the prevention of financing criminal activities. Systematically report any breaches through the whistle-blowing framework.
• Promote awareness within the Foundation regarding abuse, violence, and related rights, respecting the rights and dignity of children, community members, and staff.
• Commit to Tdh’s risk-management policies, including the Child Safeguarding Policy, Policy on Protection against Sexual Exploitation, Directive on Staff Misconduct, Safety and Security Policy, and Anti-Fraud/Corruption policies.
• Develop a culture of open and informed leadership to reduce the risk of abuse and harm in our work with children and communities.

Education:

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Knowledge of child protection, human rights, and relevant international standards and guidelines.

Skills:

• Experience in providing comprehensive case management services, particularly for vulnerable children and families.
• Strong communication and interpersonal skills to engage with various stakeholders, including beneficiaries, community leaders, and government authorities.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Knowledge of digital platforms for data input and reporting.
• Training and capacity-building skills to raise awareness and support the establishment of Community Based Child Protection mechanisms.
• Proficiency in reporting and documentation, with attention to detail and accuracy.
• Commitment to upholding organizational codes of conduct and child safeguarding policies.
• Flexibility and adaptability to evolving project needs and contexts.