Case Manager at Development Exchange Centre (DEC)

Purpose of the Role:

Case Managers are responsible for coordinating support and services for individuals (beneficiaries) who need help such as pregnant women, nursing mothers, adolescent girls, and malnourished children. Their main job is to identify needs, connect people to appropriate services, and follow up to make sure they get the help they need.

• Increase access to and consumption of healthy diets among household members, particularly women of reproductive age and children under 15.
•  Increase resilience of households to price shocks and economic stresses that impact nutritional outcomes
•  Increase resilience of households to climate change-related shocks that impact their nutritional outcomes.

Key Responsibilities:

• Identifies People Who Need Help (malnourished children, pregnant women not attending antenatal care, survivors of gender-based violence, families with food insecurity or medical needs) with Nutrition Champions and Health Workers.
• Assesses the needs of vulnerable groups by interviewing people or families to understand their health conditions, nutrition status, social support, economic challenges, gender and protection risks.
• Develops a plan of action linking vulnerable people to a health facility, enrolling children in a feeding program, referring to psychosocial supportandconnecting families to food support or livelihood services.
• Acts as a bridge between communities and service providers by referring clients to the right facilities, helping them understand what services are available and making sure they can access the service (e.g., arranging transport).
• Visits or calls clients regularly to monitor progress, ensures they are receiving services and adjusts the care plan if needed.
•  Keeps detailed, confidential records for each client and prepares reports for their supervisors to help track the impact of the project.
• Works closely with Nutrition Champions, health workers, community volunteers, and local leaders to strengthen the support system around the clients.
• Conducts community stakeholders’ engagement across implementing communities.
• Works closely with National Populations Commission to facilitate birth registrations for children under 5.
• Engages with Primary Health Care focal person to coordinate linkages between community led initiatives and the facilities.
• Participates in monthly review meetings with other Case Managers/Nutrition Champions.

Qualifications and Experience for the position:

• Diploma or bachelor’s degree in health sciences, Social Work, Nutrition, Nursing, Public Health, or a related field.
• Minimum of 1–2 years of experience in community-based programming or case management, preferably in nutrition or health projects.
• Good understanding of maternal and child nutrition and community health systems.
• Experience working in humanitarian or development settings.
• Strong interpersonal, communication, and data management skills.
• Fluency in English and the local language(s) spoken in the areas of implementation.
• Previous Case Management experience for health, nutrition interventions.