Case Management Officer at Plan International

Location: Yola, Adamawa

Role Purpose

• The purpose of this role is to participate and assist in the implementation of (S)GBV/CP/Education Project funded by GNO Private Donor - Beiersdorf project in line with International best practices and relevant guidelines.
• The post holder is expected to have strong background in GBV and Child protection programming and skills in case management.

Dimensions of the Role

• Communicates within Plan International Nigeria and with partners and related government institutions.
• The post holder will manage Plan International Mobile GBV Case Management activities interfacing with other programme team members.
• The post holder will also contribute towards the capacity building of Plan Internationals implementing partners and community volunteers including stakeholders at LGA and community level.
• S/He will ensure strong linkage between GBV and Reproductive Sexual Health Rights as well as time response to survivor in the areas of Clinical Management of Sexual Violence Survivors.

Accountabilities
In collaboration with the Field Team, Project Coordinator and GBV Technical Advisor, the case management Officer will be responsible:

• To ensure GBV survivors including child survivors and those at risk of GBV are identified and receive individual case management support by ensuring standard tools and procedures are in place and adhered to by case management team members.
• To manage, provide training and technical support to, and build the capacity of the full case management team.
• To coordinate with other GBV service providers on case management
• Perform any other duty that may be assigned from time to time
• Ensures that Plan International’s global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.
• Provide technical and management leadership to Case Managers in accordance with best practice and Plan policies, including its survivor and child-centred community-based approach.
• Ensure that solid case management, referral and information management systems are in place for appropriate identification, responses and follow-up for survivors of GBV.
• Ensure regular communication with Project Coordinator and GBV Technical Advisor to integrate appropriate GBV in emergencies priorities in program design
• Ensure regular individual supervision, case review meetings with Case Managers and case conferences are conducted to reflect on progress and to accommodate the lessons learned and improve case management system accordingly.
• Ensure the [GBV IMS Database] is set up, regularly updated, analyzed for trends in the caseload, and efficiently and confidentially managed in collaboration with the GBV IMS Officer [and relevant partner organizations (e.g. Ministry of Women Affairs and Social Development, UNFPA and UNICEF)].
• Provide support to reintegration activities especially for women, girls and boys formerly associated with armed groups in collaboration with humanitarian agencies
• Conduct regular capacity assessment and capacity building including coaching and mentoring of Case Managers to improve on the quality of Case Management.
• Collaborate with other project staff to ensure referrals to other services such as psychosocial support, Mental health and education/livelihoods interventions
• Ensure the immediate needs of women and adolescent girls are identified during rapid assessment and are immediately responded to
• Facilitate the identification of vulnerable women and adolescent girls, profile and provide them with dignity kits
• Facilitate life skills training sessions for adolescent boys and girls
• Develop and roll-out RSHR information and education with adolescent girls
• Train GBV service providers (Health Workers) on Clinical Management of Sexual Assault Survivors
• Identify gaps in service provision to adolescents identified and documented, with a special attention to UASC and proactively referring and advocate for those gaps to relevant in coordination with the Project Coordinator.
• Together with the case workers, ensure vulnerability of the identified and registered children are responded to involvement of the community where appropriate ensuring the best interest of the child.
• Establish/maintain a regular system of project evaluation and progress monitoring, using both qualitative and quantitative indicators, data collection, feeding into program adjustments and regular reporting as well as advocacy and new program development
• Coordinate with the GBV sub sector (Coordination at the field level) in order to assure that adequate and survivor cantered solutions are taken in consideration in the strategic planning of activities

Staff Supervision & Development:

• Directly supervises GBV Case Managers
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Ensure timely completion and submission of regular program and staff reporting and annual performance reviews, as appropriate
• Assist with the recruitment of Case Managers.
• Ensure training, support and ongoing capacity building opportunities for Case Managers
• Provide evaluations on Case Managers performance in accordance with Plan Policies and Guidelines.
• Ensure that all Plan policies are upheld, as well as Emergency Gender Based Violence Guidelines, Minimum Standards for Child Protection in Humanitarian Action, GBV Case Management Standard Operating Procedure and Core Humanitarian Standards

Grant Planning & Implementation:

• Produce weekly and monthly data and regular narrative reports for different stakeholders and information to feed into donor narrative report
• Supports implementation and ensure adherence to monitoring and evaluation plans.

Monitoring & Reporting:

•  Initiate regular, participatory assessments/feedback surveys with client communities.
• Provide inputs into and consolidate weekly, monthly and quarterly progress reports on the Case Management activities; Submit reports for all field activities, trainings and meetings.
• Maintain effective and efficient oversight, quality control and reporting systems and processes that ensure regular field monitoring and modifications as required.
• Contribute to high-quality Plan International and donor reports on activities, indicators and achievements, as well as best practices and lessons learned.
• Coordination & Representation
• Actively develop and maintain effective working relationships with key stakeholders, including donors, government actors, UN agencies, international and local NGOs, and other relevant actors.
• Regularly attend LGA level GBV sub-working group meetings, Case Management meetings at appropriate levels to contribute to coordinator of case management responses across agencies.
• Program Development
• Contribute to the development of the CP/GBV program strategic direction for responding to in need of women, girls, boys and men.
• Contribute to proposal development activities (narrative and budget) through providing information from the ground and participation in rapid assessments.

Dealing With Challenges:

• Ability to manage competing priorities and expectations from internal and external stakeholders and remain calm and resilient in the face of pressure.
• Manage multiple priorities and work with distant colleagues to form a virtual efficient administration team;
• Use Plan procedures to settle conflicts among colleagues and external stakeholders;
• Resolve problems that are not covered by established process.
• Analyse possible causes of problems and suggest solutions to get them resolved.

Human Resource Development:

• Supports the orientation, on-going development/training and builds capacity of local partner staff when required.

Key relationships:

• Plan Nigeria Humanitarian Response Unit
• Various departments within Plan Nigeria (HR, Finance, Admin, Programmes etc)
• Coordination with GBV and CP subsector

Technical Expertise, Skills and Knowledge
Essential:

• Bachelors' degree or equivalent with experience in INGO with at least 2 years of work experience in humanitarian response in the North East is preferred.

Skills & Knowledge:

• At least 2 years’ experience in Child Protection programming, experience in Child Protection in Emergency (CPIE) programming will be an added experience
• Demonstrated strong management, coordination, teamwork and planning skills with proven ability to function effectively with multiple counterparts in private, public and NGO sectors.
• Excellent written and verbal communication skills in English including understanding of local language as an added advantage.
• Knowledge and skills: General knowledge and understanding of Humanitarian Principles and core standards e.g. CPIE Minimum standards, Core Humanitarian Standards, SPHERE and other relevant international standard for humanitarian response.
• Ability to work in a complex environment with multiple tasks, short deadlines and intense pressure to perform.
• Proficiency in word processing and Microsoft Office
• Ability to travel frequently to deep field locations in Pulka- Gwoza LGA and Rann- Kala Balge LGA for at least 70% of your time (Two weeks in and one week out).

Desirable:

• Consistently and proactively monitor/assess the safety and security of field teams; promptly reporting concerns or incidents to Plan International management and liaising with community leaders and other external parties as required to maintain/enhance the security environment for Plan programs
• Other duties as assigned by the supervisor to enable and develop Plan programs.

Behaviours:

• Creates strong sense of purpose and commitment within own part of operations and with stakeholders
• Holds self and others to account to deliver on agreed goals and standards of behaviour
• Demonstrates a high degree of professionalism/integrity
• Provides good and adequate administrative and logistical support to enable programmes to meet meets it’s agreed financial and program outcomes.
• Actively seeks for support in addressing difficulties in execution of duties.
• Strategic thinking and effective contribution to own work and Organisational development.
• Sound judgement and decision-making in complex situations
• Strong emotional intelligence including self-awareness.
• Leads by example to motivate high performance of others
• Very strong commitment to continuous learning

Physical Environment:
Based in Yola Adamawa State with field visits to places or locations for implementation and supervision of project activities.

Level of contact with children:

• High contact- the job responsibilities of this position require the post holder to have very frequent contact with children. It is expected that children shall be protected at all times.