Care Officer at Reliance HMO

Description

We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.

Key Responsibilities:

• Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
• Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.
• Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.
• Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system.
• Convince inbound prospects to buy our health insurance products or use any of our services.

Skills Required:

• HND / B.Sc degree
• Must have completed NYSC
• Basic proficiency in the use of Microsoft Office tools.
• Willingness to work on a shift basis and on weekends.
• You have at least 1-year experience within a Customer Service or Customer Success role (added advantage if its a bank) or ideally within the Healthcare industry (HMO)
• You possess excellent interpersonal as well as written and verbal communication skills.
• You possess strong analytical skills and are comfortable dealing with numerical data
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast-paced environments
• Added advantage if you have a medical qualification or background like (Nursing, Medical lab, Pharmacist, Microbiology etc)