Cards Operations Manager at OPay

Summary:

OPay is seeking a highly organized and experienced Card Operations Manager to oversee all aspects of our card operations. The ideal candidate will possess a strong understanding of card processing, vendor management, and team leadership. This role requires meticulous attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities:  

• Card File Management:
  • Handle and supervise card file generation for upload to Interswitch.
  • Update and closely track online card file updates with Interswitch.
  • Record, update, and monitor card file updates with card personalization companies.
• Team Leadership & Supervision:
  • Supervise a telesales team on daily job activities related to customer engagements.
  • Supervise a Card Logistics team on daily job activities concerning OPay card distribution to Agents and Consumers.
  • Supervise monthly payroll processing and submission to approving departments.
• Vendor & Partner Relationship Management:
  • Manage relationships with vendors, including card personalization companies and card logistics companies.
  • Maintain strong relationships with the Interswitch Card Operations Team.
  • Foster and maintain relationships with the Verve Card Business Team.
  • Manage other vendor relationships as needed.
• Inventory & Audit:
  • Conduct monthly card inventory audit exercises with card personalization companies.
  • Perform monthly physical visitations to production plants of card personalization companies for physical card counts.
• Process Optimization:
  • Ensure all card operations processes are efficient and compliant.
  • Identify and implement process improvements to enhance operational effectiveness.
• Reporting:
  • Generate regular reports on card operations performance and key metrics.

Qualifications:

• Bachelor\'s degree in Business Administration, Finance, or a related field.
• Minimum of 3 - 5 years of experience in card operations, preferably within the fintech or banking industry.
• Strong understanding of card processing and payment systems (Interswitch, Verve, etc.).
• Proven experience in vendor management and relationship building.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).  
• Exceptional attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Experience with logistics management is a plus.