Card Operations Officer at Kuda Bank

We are looking for an enthusiastic Card Operations Officer to support the card issuance & vendor management processes.

Responsibilities

Card Issuance and Management:

• Coordinate the entire lifecycle of card issuance, from receiving and processing card requests to ensuring timely production and delivery of physical cards to customers.
• Collaborate with internal teams and external card vendors to manage card inventory levels, ensuring an adequate supply of cards to meet customer demands.
• Address any issues related to card personalization, printing, and quality control to ensure that customers receive cards that meet our quality standards.
• Stay updated on the latest card production technologies and industry trends to continuously improve the card issuance process.
• Compliance and Risk Management:
• Ensure strict adherence to relevant regulations, industry standards, and card network rules such as PCI DSS.
• Support internal and external audits by providing documentation, data, and insights related to card operations and compliance efforts.
• Contribute to the development and maintenance of internal controls that mitigate operational and compliance risks associated with card operations.

Vendor Management:

• Maintain relationships with external partners and vendors involved in card production, delivery, fraud prevention tools, and other operational aspects.
• Conduct regular vendor performance assessments, ensuring compliance with service level agreements and identifying opportunities for improvement.
• Collaborate with vendors to address any operational issues and drive continuous improvement initiatives.

Requirements

• Good verbal communication skills – sincere and articulate.
• Ability to multi-task, set priorities and manage time effectively
• Ability to provide accurate information.
• Minimum of 1-2 years’ experience in similar role
• Conversant with Microsoft office tools or Google suites
• HND/B.Sc