Captain at Hilton Worldwide

Job Number: HOT07KH0
Location: Transcorp Hilton - Maitama, Abuja
Schedule: Full-time
Brand: Hilton Hotels & Resorts
Shift: Day Job
Job Level: Team Member
Job: Bars and Restaurants

Job Description

• Support the Outlet Manager in the efficient overall running of the outlet by actively supervising junior team members, overseeing operations in assigned sections of the outlet and ensuring all tasks and duties are performed in line with departmental standards

Job Responsibilities
What will I be doing?

• Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction.
• Ability to communicate orally in English with both guests and employees
• Ability to react promptly to guest requests and ensure accurate follow-up
• Ability to work under pressure and deal with stressful situations during busy periods
• To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager
• To carry out any other reasonable tasks requested by your Supervisor or Manager
• Ensure departmental service standards are strictly adhered to at all times
• Ensure proper handling of all operating equipment to minimize breakage or loss
• To be friendly and polite in front of guests at all times
• Assign and supervise side duties to all direct reports
• To assist in other Food & Beverage areas if and when required
• Handle guest complaints / comments efficiently and promptly
• Ensure outlet cleaning schedules are adhered to and identify additional requirements
• To assist in the service of food & beverage when required
• To assists in the preparation of mis-en-place when required
• Study and learn menu terminology
• Report for duty on time with clean attire
• Follow the policies and procedures introduced by the Food & Beverage department.

Requirements
What are we looking for?

• Minimum experience working in hotel operations as a Waiter.
• Experience supervising F&B operations and conducting on-the-job training.
• Should fully meet expectation in your PDR.