Our primary focus is to provide facility management, project management and real estate development consultancy, training and professional services delivery support to corporate organisations and private investors with major real estate assets. We pride ourselves in the delivery of high quality professional services while ensuring minimum total life cycle co...
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Conduct periodic unannounced requests from customers on the call2fix platform
Involvement and input required with the Portfolio Manager for the selection of service providers.
Identify customer needs and help customers use specific features on the app
Analyze and report product malfunctions
Update our internal databases with information about technical issues and useful discussions with customers
Follow up on artisans to meet the needs of customers
Manage customers to identify, monitor, address, and eliminate all issues around customer quotation for any requests while ensuring the environmental, health, and safety issues relating to the same.
Assure full compliance of all service providers with registration criteria and standards.
Maintain liaison relationship with Customers/ Service Providers.
Conduct periodic monitoring of the activities flowing through the Call2Fix platform.
Monitor customer complaints on the Call2Fix platform and reach out to provide assistance
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Sales and Marketing team
Inform customers about new features and functionalities of the Call2fix apps
Provide help to stakeholders as necessary and coordinate activities (daily, monthly, quarterly, and annual FM reports)
Qualifications
First degree in Engineering or IT related courses
Minimum of 2 years of experience as a Customer Support Officer
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Ideal candidate must be tech-savvy
Good Customer Relationship Management skills
Resolving customer complaints
Sound communications skills expressed in oral and written
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