Call Centre / Ticketing and Reservation Agent at Quantum Travels Limited

Job Description

• Research, explore and study different travel destination options and updates.
• Research and study clients’ specifications and wishes.
• Suggest suitable travel options that best suit clients' needs and budget.
• Plan and organize travels.
• Collect payment via the regularized channels.
• Offer and promote different services and offerings.
• Keep learning about latest travel industry trends.
• Attend webinars, conferences, and other educational programs.
• Build and maintain relationships with clients.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Call clients and customers to inform them about the company’s new products, services, and policies.
• Guide callers through troubleshooting, navigating the company site or using the products or services.
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
• Collaborate with other call centre professionals to improve customer service.
• Help to train new employees and inform them about the company’s customer management policies.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with a minimum of 2 years work experience.