Call Centre Representative at a Payment Company

Job Overview

We are in search of a proactive Call Centre Representative who can deliver a more personalized customer support experience for the rapidly-increasing customer base of a fast-growing organization.

We prefer an individual with excellent communication skills primarily to handle calls from our valued customers. This person may be required to collaborate with a local Customer Support team to ensure customer satisfaction at all times.

Work Mode

On-site

Contract Type

Fixed-term (Renewable)

Location

Abeokuta, Ogun State, Nigeria 

Work Schedule 

Full-time

What you will do

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way and escalate to local CS team as necessary

What you must have

• Minimum of Ordinary National Diploma Certification Humanities, Arts, Business or Social Science related discipline
• 2-3 years’ consecutive work experience directly related to the responsibilities specified above preferably in Banking Sector firms
• A good knowledge of call center professional processes
• Previous experience in Telesales
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities and manage time effectively
• Residents of  Abeokuta or a nearby area in Ogun state are most preferred

Key Result Areas

• Complaints management and resolution 
• Successful user retention through outbound and inbound calls
• Build lasting relationships with clients and other call center team members based on trust and reliability

Remuneration

• Basic pay - N50,000 net Monthly
• Performance pay - N20,000 net Monthly