Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Apr 19, 2023
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Konga Online shopping in Nigeria for phones, clothes, home & kitchen, computers and more at best prices on Konga.com. Enjoy fast delivery service. Buy now!
    Read more about this company

     

    Call Centre Representative

    Job Duties / Responsibilities / Accountabilities

    • Receive a Minimum of 90 calls per day and ensure accurate and satisfactory answers are given to their queries and concerns.
    • Identify and escalate customers/merchant related queries to other supporting units or to the Supervisor/Team Lead for resolution.
    • Sell, upsell and cross sell products
    • Document all call information according to standard operating procedures
    • Place / Confirm customer/merchant orders via the CRM tool
    • Identify and escalate issues to supervisors when necessary
    • Resolve about 70% complaint at first contact
    • Having an average handling time of 3min 30sec for all calls received per day.

    Key Performance Indicators

    • Near Zero incidence of non-documentation/escalation of customer/merchant related complaints/requests
    • Near zero incidence to customer dissatisfaction
    • Near zero incidence to customer disengagement
    • Knowledge and Experience
    • Excellent communication skills (Verbal and Written) and active listening skills
    • Active Listening skills
    • Attention to details
    • Problem analysis and problem-solving.
    • Empathy and patience.

    Qualifications

    • Bachelor’s Degree in any field
    • Previous experience in a customer support role
    • Track record of over-achieving quota
    • phone and verbal communication skills along with Strong
    • active listening
    • Familiarity with CRM systems and practices.

    Working Relationship:
    Internal:

    • Customer service, Retail, Bulk, Commercial Operations, Konga Logistics, Merchant Improvement, and Marketing.

    External:

    • Customers and Merchant.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV to: careers@konga.com using the Job Title as the subject of the mail.

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at Konga Online Shopping Limited Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail