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  • Posted: Sep 22, 2022
    Deadline: Not specified
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    Eat'N'Go is a restaurant group on a mission to become the premier food operator in Africa. We bring Africans the best brands of: QSR (Quick Service Restaurant) Fast Casual Casual Dining Fine Dining Coffee Shops We develop world class brands that address the needs of the African market by serving up a tasty portion of: Foods and Drinks Pizza, bur...
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    Call Centre Quality Analyst

    Job Description

    • The key role of a Call Centre Quality Analyst is to ensure that our agents provide quality service in line with the Organization's objectives by monitoring agent - customer interactions daily, and providing reports and general feedback as required.

    Qualifications
    Applicant must possess the following:         

    • Bachelor's Degree in any subject.
    • 3-4 years of experience in similar field (Business Processing Outsourcing (BPO) or Telecom).
    • Excellent Customer Service Skill.
    • Superb listening and analytical ability.
    • Excel, PowerPoint, and presentation skill is a MUST.
    • Ability to work independently as well as in a team.
    • Effective organizational and time management skill with the ability to meet deadline.
    • Excellent Leadership, communication and problem solving skills.
    • Be ready to work on shift.
    • Quality Assurance Certification is an advantage.

    Method of Application

    Interested and qualified? Go to Eat'N'Go Limited on jobs.smartrecruiters.com to apply

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