Call Centre Officer at Jubaili Agrotec Limited

Job Description

• Making outbound calls to customers
• Sending emails for In/outbound calls (customers' complaint) to concerns party and ensure all complains are resolve appropriately
• Follow up with customers on complains resolution
• Document and record all in/outbound calls
• Prepare KYC reports for sales representative and follow with KYS progress report
• Update new account online via the customer card platform
• Attending to salesmen enquiries on KYCs & providing them necessary document on customer data based on request
• Follow up with sales rep via phone /email on missing customer contact and update on the work excel sheet
• Regular extraction of customer data online to update KYC template in case of any changes done by either forecast team or sales coordinators
• Providing necessary customer’s document for litigation.

Requirements

• First Degree (HND / B.Sc.) in any discipline
• Excellent verbal and written communications skills with attention to details
• The candidate must have at least 2 – 3 years relevant working experience
• Knowledge of MS Office (Excel, word and PowerPoint etc.)
• Ability to understand customer’s needs & resolve issues related to customer’s complaint
• Fluent in speaking of English & Yoruba.