Call Centre Agent at DM Holdings

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and in person.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs effectively.
• Identify opportunities to improve customer experience and service delivery.

Qualifications & Requirements

• Must not be above 26 years of age.
• Previous experience in customer service, call centre, or front-desk roles is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Basic computer skills and familiarity with CRM systems.
• Customer-focused attitude with a positive mindset.