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  • Posted: May 3, 2021
    Deadline: May 20, 2021
  • Our primary focus is to provide facility management, project management and real estate development consultancy, training and professional services delivery support to corporate organisations and private investors with major real estate assets. We pride ourselves in the delivery of high quality professional services while ensuring minimum total life cycle co...
    Read more about this company


    Call Centre Agent

    Role Summary

    Responsible for the timely management of calls (both inbound and outbound); pitching our products customers, identifying customers’ needs and providing appropriate solutions to their complaints.


    • Making outbound calls to pitch Alpha Mead products and services to customers.
    • Taking and attending to customers enquiries, complaints and escalation and assigning them to the relevant process owners.
    • Following up to ensure the complaints are resolved and customers interested in our products are well attended to by the sales or business development team.
    • Monitor Social Media and other digital channels, record complains or enquiries and assign them to the appropriate parties.


    • B. Sc. degree in relevant fields
    • Previous experience in a similar role, and high fluency in English language
    • Excellent verbal & phone communication skills, with active listening
    • Excellent relationship management skills and highly developed emotional intelligence
    • Interest in the use of Social Media

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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