Call Center Representative at Odixcity Consulting

Job Summary

• We are looking for a friendly, articulate, and customer-focused Call Center Representative to be the voice of our company.
• You will be responsible for handling incoming and outgoing calls, resolving customer inquiries, and providing product or service information.

Responsibilities

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Make outbound calls to follow up with customers or conduct surveys.
• Handle customer complaints or escalate issues when necessary.
• Maintain detailed records of customer interactions and transactions.
• Provide accurate, valid, and complete information using the right tools and resources.
• Meet personal and team call handling goals and quality standards.
• Following up on customer inquiries that require additional investigation.
• Providing technical support and troubleshooting for customer issues.
• Using CRM software to document interactions and track customer information.
• Building strong relationships with customers, and addressing customers needs.

Requirements

• Bachelor’s Degree in Business Administration, or a relating field.
• Proven customer service experience, ideally in a call center or similar setting.
• Excellent verbal communication and listening skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work with CRM systems and basic computer tools.
• Ability to analyze situations, identify solutions, and take appropriate action to address customer inquiries.
• Efficiently handling multiple calls, documenting information, and meeting performance goals.