Palton Morgan holds the shares of all its member companies who are involved in various real estate and construction businesses and it carries out integrated administration through direct management.
Its operation through the different business units, Propertymart Real Estate Investment, Grenadines Homes, Mcpalton, Mitcherutti Contractors and Paltonloitte ...
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Palton Morgan Holdings is seeking a motivated and results-driven professional who will be an essential point of contact for our clients, providing exceptional customer service and support.
This role is instrumental in ensuring that our clients' inquiries and concerns are addressed promptly and professionally.
Key Responsibilities:
Receive and manage inbound and outbound calls and direct to appropriate unit accordingly within the specified timeline.
Ensure all calls are answered in line with approved scripts and records maintained
Project a positive and courteous attitude always to customers in all communication
Provide high-level support service by taking ownership of all customer requests by logging, managing and coordinating inquiry through to resolution and satisfactory closure
Keep customers abreast on the progress of all queries presented for timely feedback management
Provide first-call resolution by displaying expert knowledge of company products and services.
Monitor, follow up, & and update clients on existing and new product availability within a specified time through phone calls, emails, SMS, and any other approved channel
Periodically communicate to clients on their level of development and possible delivery dates as directed by Head of Customer Service
Assist the unit in sending transaction update to the customer on receipt, deed or refund pick-up
Maintain a daily log that captures all customer calls, inquiries, requests and complaints received for documentation and timely response to improve customer satisfaction on CRM
Ensure up-to-date record of all client transaction is maintained accurately in soft and hard file in line with company-approved standard (ISO) and on CRM.
Ensure new customer information is maintained and periodically update existing clients information on the system
Promote company products to create new business and increase customer database
Capture feedback from customers to drive continuous improvement in service delivery
Generate reports on all Contact Centre activities initiated and submit to the team lead within stipulated timeline.
Qualification
HND/BSc in Business Admin, Social Science or any relevant field
Competencies
CIPM or a top customer experience certification
4 - 5 years' experience in a fast paced call center and customer service.
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