Call Center Officer - Gbagada at JMG

Summary

• We are seeking a customer-focused Call Center Officer to handle customer enquiries, complaints, and service requests while ensuring prompt resolution and customer satisfaction.
• The ideal candidate will coordinate service requests, provide timely customer feedback, and work with relevant departments to ensure effective service delivery.

Key Responsibilities

• Handle inbound and outbound customer calls, enquiries, and complaints.
• Log and track customer complaints and service requests on the company's CRM/AX Dynamics platform.
• Coordinate and escalate maintenance issues to field engineers and supervisors.
• Follow up on service requests, quotations, payments, and  job completion.
• Provide customers with updates on maintenance schedules and service plans.
• Maintain accurate call records, reports, and customer databases.
• Liaise with internal departments to ensure timely resolution of customer issues.

Qualifications

• HND/B.Sc. in Sales and Marketing, Business Administration, or a related discipline.
• 3–5 years of experience in a call centre or customer service environment.
• Familiarity with CRM systems and customer service practices.
• Strong communication and problem-solving skills.
• Customer-focused, proactive, and professional.