Call Center Executive at Omnibiz Africa

Job Description

• Call center executives are customer service professionals who serve as a company’s front line in making phone sales and addressing customer concerns. 
• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
• The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
• Communicate courteously with all customers by telephone, in order to build positive relationships with them.
• Taking customers' orders and ensuring continuous patronage from customers.
• Identifying the most profitable customers, encourage and follow up with them to ensure continuous buying.
• Turning leads into customers.
• Following up with customers to ensure re-order.
• Serving as a basic point of contact for customers with queries, complaints, feedbacks and requests.
• Identifying customers’ needs, clarify information, research every issue and providing solutions/alternatives.

Qualifications

• 2+ years experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively