Call Center Agent (Igbo Speaking) at Baobabplus

Responsibilities:

• Respond to customer inquiries, concerns, and complaints via telephone, email, or chat in a professional and timely manner.
• Troubleshoot and resolve customer issues related to products or services, ensuring a satisfactory resolution for the customer.
• Adhere to all call center objectives, performance standards, and company policies to maintain high-quality customer interactions.
• Provide guidance and assistance to fellow agents by addressing questions, sharing best practices, and offering support during challenging calls.
• Identify operational inefficiencies or issues within the call center and collaborate with supervisors or managers to propose and implement potential improvements.
• Compile and generate reports based on call center data, analyze trends, and provide valuable insights to assist management in setting and achieving call center goals.

Requirements:

• Exceptional verbal and written communication skills to effectively interact with customers and colleagues.
• Strong comprehension of company products, policies, and services to accurately address customer inquiries and provide relevant information.
• Excellent problem-solving abilities to quickly and creatively find solutions for customer concerns.
• Outstanding customer service skills that exhibit patience, empathy, and a customer-centric approach.
• Ability to remain composed, courteous, and professional under pressure, particularly during high call volumes or challenging interactions.
• Proficient multitasking skills to efficiently handle multiple tasks, such as data entry and active listening, simultaneously.
• Effective phone skills to conduct conversations, gather information, and assist customers over the phone.
• Active listening skills to comprehend customer needs and accurately address their inquiries.
• Strong customer focus, demonstrating a commitment to delivering exceptional service and exceeding customer expectations.
• Attention to detail to accurately record information, follow processes, and provide precise solutions.
• Proficient in Igbo