Business Systems Associate - Technical at Sun King (Formerly Greenlight Planet)

About the role

The Business Systems Associate will aid in developing, testing, documenting, and troubleshooting of various business systems and tools as part of Sun King’s Programs Team. Other duties of the role include interacting with vendors, preparation of technical end-user documents, and creation and dissemination of training materials to internal staff for these systems, tools, and automations you’ll work on. There will be a heavy emphasis on working with end users from different Sun King Teams across several markets, so communication is key for this role.

What you would be expected to do

• Provide timely technical support for users and work with them to solve existing problems.
• Work with end-users to look for solutions to issues that may arise using the various tools available.
• Day to day monitoring and maintenance of current systems and solutions.
• Develop and provide training and technical documentation for users from various departments.
• Work with vendors in the process of troubleshooting escalated incidents.

You might be a strong candidate if you

• Have Bachelor's Degree or its equivalent in computer science or related field
• Have basic experience working with various business system and tools.
• Have At least 2 year of ICT or similarly technical work experience, with a proven track record of maintaining and troubleshooting different systems and tools.
• Are fluent in both written and spoken French is an advantage (not a must).
• Are proficient in scripting technologies to automate monitoring and streamline system operations.
• Are experienced in root-cause analysis and implementing preventive measures.
• Have good communication skills and you are able to explain complex data flows in a simple manner.
• Have proven experience working and/or administering the following types of systems: a CRM, ERP, Call Centre software, Ticketing and Automation software.
• Have knowledge or experience with SMS gateways and other operational tools including Google Sheets and Google Apps Script would be an added advantage.
• Are able to establish and maintain effective relationships with people from different departments.
• Passion for learning.