Department: Strategy & Operations / Process Improvement
Reports To: Managing Partner
Location: Lekki Phase 1, Lagos
The Business Process Analyst will play a key role in driving operational efficiency and supporting our clients with data-driven process improvement initiatives.
Job Summary
The Business Process Analyst is responsible for evaluating, analysing, and optimizing business processes within Maurice Xandra Solutions Limited and for client-related projects. The role involves identifying inefficiencies, documenting workflows, recommending improvements, and supporting change management initiatives to ensure smooth implementation. The ideal candidate is detail-oriented, analytical, and comfortable engaging both internal teams and external clients.
Key Responsibilities
Process Analysis & Improvement
- Assess existing business processes to identify gaps, inefficiencies, and opportunities for improvement.
- Develop future-state process designs aligned with organizational and client objectives.
- Use process mapping tools to visualize workflows and recommend optimized solutions.
- Conduct root-cause analysis and support continuous improvement initiatives.
Documentation & Reporting
- Develop and maintain accurate process documentation, SOPs, and workflow diagrams.
- Prepare reports, analyses, and presentations to support decision-making.
- Ensure all documentation follows Maurice Xandra Solutions Limited’s quality standards.
Client & Stakeholder Engagement
- Work closely with internal teams and clients to gather requirements and understand business needs.
- Facilitate process review meetings, workshops, and interviews.
- Communicate findings, project updates, and recommendations effectively to stakeholders.
Data Analysis & Insights
- Collect and analyse process-related data to support insights and performance evaluations.
- Develop KPIs and dashboards to track process efficiency and project progress.
- Support the monitoring and evaluation of processes post-implementation.
Project & Change Support
- Contribute to change management plans for newly designed processes or systems.
- Support training and onboarding related to process updates.
- Collaborate with project teams to ensure smooth implementation of improvements.
Qualifications & Requirements
Education
- Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, Economics, or a related field.
Experience
- 2–4 years of experience in business process analysis, operations, project management, or consulting.
- Exposure to management consulting or HR consulting environments is a plus.
Skills & Competencies
- Strong analytical and critical-thinking skills.
- Excellent communication and presentation skills.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Ability to develop clear documentation and workflows.
- Strong attention to detail and organizational skills.
- Ability to manage multiple projects simultaneously.
Key Competencies
- Problem-Solving
- Stakeholder Management
- Process Mapping
- Data Interpretation
- Project Coordination
- Continuous Improvement
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