Business Operations Officer at Finicky Clean Limited

Job Description:

Preferred Candidate must have 3+ years of management experience, excellent computer skills, high proficiency in usage of ERP solution, strong business & marketing skills, and currently live in Lagos.

This person will be responsible for core cleaning operations and supervision of the entire site including head office every week.

Other duties will include but not be limited to the following.

• Ensure agreed standards of cleanliness and hygiene are maintained in all areas in accordance with correct procedures and administration.
• Ensure cleaning procedures are carried out in line with the output specification and ensure HSE requirement are met.
• Assign duties to ambassadors and prepare their roaster for daily, weekly and monthly chores.
• Responsible for site inspections.
• Responsible for on the site cleaning.
• Receive, collate and audit reports from the sites.
• Ensure strict monitoring of all the Rocs in the various regions.
• Create a functional process to monitor consumables and soft equipment on all sites to avoid wastage.
• Responsible for the opening and logistics of a new site.
• Prepare, anchor and execute one off jobs, ensuring every detail is taken care of and our client is satisfied and ensure client fills out the job completion certificate.
• Ensure all systems operate smoothly and align with our quality standards
• Maximize the efficiency of all business procedures
• Monitor daily operations and address potential issues when they arise
• Build processes that meet our business objectives and ensure compliance
• Coordinate with the HR department to ensure our hiring plans meet our business needs
• Responsible for collation of CVs for our database bank, organize intermittent trainings to enable posting as need arises.
• Ensure full compliance with health and safety policies in all our site.
• Develop a feasible site monitoring plan and its continuous update.
• Track, monitor and keep abreast of what our competitors are doing.
• Constantly researching on how we can always deliver quality service, be the best and develop new strategies for growth.
• Supervise the ambassadors scheduled work portion.
• Initiate, plan and execute deep cleaning of all sites, pictures of the exercise should be uploaded on the group whatsapp.
• Responsible for evaluating a new site with regards to the work that needs to be done, number of ambassadors required and duration for one off jobs and new locations.

Personal Attributes:

• Effective time management skills.
• Must have a positive relationship with suppliers and vendors.
• Excellent organizational skills.
• Must be very flexible in getting the job done.
• Excellent communication skills both written and verbal.

Competencies/Skills:

• Preferred Candidate must have 3 years of business management experience, excellent computer skills, high proficiency in usage of ERP solution, strong business & marketing skills, and currently live in Lagos.
• The Business Operations Officer must be able to perform his/her job in a professional manner and as a leader
• Must possess excellent management and communication skills.
• Must be multi-tasked, and possess the ability to work under pressure.
• Must be expedient, possessing the ability to make instant quality decisions and excellent problem-solving skills.
• Must have a combination of excellent technical and organisational skills, excellent understanding of cleaning schedules, site auditing and report writing.
• Must be prudent in managing cost.
• Possess the thirst for improvement.
• The Business Operations Officer must have a positive attitude to keep morale up and ambassadors happy.
• Must possess excellent verbal and written communication skills.
• Must possess cultural awareness and sensitivity.
• Must be flexible and demonstrate sound work ethics.
• Must be physically fit.

Job Requirements:

• Minimum of 3years experience in a supervisory role as facility /property management personnel.
• Must have clear understanding of the cleaning/Supervisor responsibilities, Health and Safety Techniques, Auditing process, Customer care, Fire Safety Procedures
• Minimum Bachelor Degree in Business Admin or related discipline
• Minimum 3 years of experience in the cleaning industry through various channels.
• Must have knowledge in various cleaning solutions and their uses.
• Field work required.
• Must have knowledge Microsoft Office Tools and ERP solutions.
• Able to multi-task and ability to work well in a fast-paced environment and meet deadlines
• Possess good leadership skills
• Project Management skills and strong problem solving skills
• Ability to apply logical and critical thinking skills to projects
• Ability to communicate with suppliers & vendors

Please be sure you meet all the necessary criteria prior to applying.

Kindly note that: This is an Executive Management position and only those who meet the criteria and have proven Management/Leadership skills and a clean background will be considered.